12 days old

Training Supervisor

Southwestern Health Resources CIN
Dallas, TX 75201
  • Job Code

Southwestern Health Resources Clinically Integrated Network (SWHR CIN) seeks to hire a Training Supervisor to work full time in their Referral Management and Patient Navigation Department.

Please note: Southwestern Health Resources Clinically Integrated Network (SWHR CIN) is an affiliated company of Texas Health and UT Southwestern. If hired for this position, you will become a SWHR CIN employee rather than a Texas Health or UT Southwestern employee.

The address is 9330 Amberton Parkway, Dallas, TX 75243.

Salary range is Minimum $21.60/hr. to Maximum $33.77/hr. - based on relevant experience

Work Schedule:

    Full Time; 1 st Shift Monday - Friday, 8:00 AM - 5:00 PM

Job Description:

Under general direction, develops and provides training materials and presentations to accomplish department goals and objectives for Referral Management and specifically responsible for training and successful outcomes of referral coordinators. Serves as point of contact for all initial and ongoing training of referral coordinators and their supervisors for efficient and accurate processing of referrals within the SWHR physician network.

Essential Functions:


    Oversees the delivery of workflow training for all aspects of referral management. Analyzes training needs to develop new programs or modify/improve existing programs to align with organizational goals. Develops and organizes initial and ongoing training materials using knowledge of the effectiveness of various modalities to create successful outcomes. Develop individual or group educational opportunities. Trains instructors in techniques and skills for training and conducts ongoing feedback and development meetings for team. Evaluates effectiveness of training and shares findings with leadership. Teaches content through curriculum and ad-hoc to address team deficiencies or concerns. Ensures competency of new team members released from training through series of trainee/supervisor release meetings. Ensures integrity of documentation and reporting - providers dashboards and outcomes reports based on department measures. Communicates to all stakeholders as scheduled to provide opportunities for successful deployment of department and zone initiatives.

    Develops opportunities to strengthen partnership between operations and referral management team. Oversees assigned area and monitors workflows for adherence to policies and procedures; recommends and or implements change as necessary to train for compliance, production and quality expectations. Attends department strategy and training meetings to assist with quality and work performance action planning. Record evaluations/performance reviews, deliver feedback from training, audits and one on one meetings. Monitors trainers for successful outcomes of trainees for production within quality, timeliness, and accuracy parameters. Maintain appropriate staff levels and create action plan to support additional FTE as needed to provide greatest level of training to deploy productive team members. Analyze processes and develop valid solutions to resolve barriers to employee engagement and productions or quality.

    Leads team at all times with Leadership Promise Behaviors. Conducts interviews and routes new employees through HR and departmental onboarding and training per policies and training guidelines. Maintains ongoing coaching and performance improvement plans with assigned team. Motivate and inspire assigned direct reports to achieve performance goals. Promotes Individual professional growth and development of self and team by meeting requirements for education, skills competency, and seeks opportunities to introduce new skills which contribute to the success of the department and organization.

Customer Service
    Ensures team provides exemplary customer service; treats consumers and customers with Promise Behaviors and discretion. Communicates in an effective, professional manner with all stakeholders. Completes thorough and accurate documentation. Ensures team adheres to all policies, procedures and Promise Behaviors within budgetary specifications including time management, supply management, productivity and quality outcomes. Demonstrates understanding of social interactions and manages all interaction with high level of professionalism Directs customer to other departments, as needed Uses sound judgement in responding to concerns and feedback; and Discerns when to escalate and or when to diffuse customer concerns.

Performs other duties as assigned.

The ideal candidate will possess the following qualifications:

    Bachelor's Degree preferred Associates Degree required 2 years Training Experience, preferably in a healthcare environment with a Bachelor's Degree highly preferred 4 years Training Experience in a healthcare environment required with an Associates Degree

Skills and Abilities:
    Must demonstrate ability to train and engage new employees and lead a team in a dynamic environment and problem solve for successful outcomes Excellent communication skills (listening, verbal, written) and strong customer service provider Exemplary planning and organizational skills with a high degree for detail Proficient in data entry, reporting and ability to learn and utilize multiple software programs for consist and quality data entry Goal driven leader who maintains a productive climate, motivating and coaching employees to meet high level of performance and quality standardsWork requires ability to conduct prolonged speaking, walking, and standing. Work is not sedentary and may require standing carrying, pushing, or pulling up to 15 pounds.

Posted: 2019-10-31 Expires: 2019-11-29
Sponsored by:
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Sponsored by:
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Training Supervisor

Southwestern Health Resources CIN
Dallas, TX 75201

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