17 days old

Valet Clerk - Part Time

Hilton Global
Kihei, HI 96753
  • Job Code
    HOT06WXB

A Valet Clerk is responsible for answering telephone at the Guest Services Valet Desk. Oversees valet attendant rotations, logs keys, files keys and handles guest transportation requests. Specifically, you would be responsible for performing the following tasks to the highest standards:
  • Receives calls from guests, vendors, and team members requiring assistance and dispatches guest service valet team members to handle requests.
  • Maintains logs, stores and maintains vehicle keys.
  • Assists guests that arrive at the desk to request assistance or ask a question. Makes service request calls to a variety of hotel departments.
  • Maintains Valet Attendant rotation system and monitors posting positions and rotation.
  • Processes payment / posting for valet parking associated fees.
  • Complies with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management. Maintains house bank in accordance with policy. Complies with accounting guidelines regarding receipt and distribution of tips on behalf of tipped valet team members.
  • Uses hotel network efficiently as an information resource to keep current on hotel events, hours of operation, guest information and communications through email.
  • Performs other duties as requested or directed, which includes occasional driving of vehicles (standard/manual and automatic transmission) using safe driving practices.

What are we looking for?

EDUCATION

High School graduate or equivalent preferred.

EXPERIENCE

Prior hospitality and guest service experience preferred. Experience with handling multi-line telephones.

LICENSES OR CERTIFICATES

Valid drivers license and good driving abstract required.

GROOMING

All team members must maintain a neat, clean and well-groomed appearance (specific standards available).

OTHER

Applicants with additional language skills preferred.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
  • Ability to listen effectively, speak, read and write English clearly to ascertain and document important information.
  • Ability to stand, walk and/or sit and continuously perform essential job functions for the duration of the work shift.
  • Ability to prioritize multiple tasks and assignments.
  • Ability to grasp, lift and/or carry or otherwise move goods. Sufficient manual dexterity in hands.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!





Posted: 2020-01-08 Expires: 2020-02-06
Sponsored by:
Farm Credit Services of America Logo
Sponsored by:
Bank of America Logo

Featured Jobs[ View All ]

Featured Employers

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Valet Clerk - Part Time

Hilton Global
Kihei, HI 96753

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast