20 days old

Vice President of UX and UI

NICE Systems, Inc.
Salt Lake City, UT 84111
  • Job Code
    20419
Position at NICE CXone

Vice President, UX AND UI

Location: Salt Lake City, UT (hybrid flex) - All NICE office locations

JOB SUMMARY

Reporting to the Head of Product Management, the Global VP of UX will play a critical role in creating world class digital guest experiences across NICE's brands, channels and suite of services. With a keen focus on experience best practices within our respective industry and other key innovators in digital commerce (mobile, web, voice, connected devices, etc.), the VP will drive a culture and process of partnership with product management and development teams to create experiences that deliver revenue growth in NICE's businesses. This role will champion customer experiences across the organization and gather input on key areas of focus from our digital teams as well as key partners in R&D, Marketing, Customer Experience, and Operations.

EDUCATION & EXPERIENCE

  • 12+ years' experience in digital product design, 10+ as a manager, with demonstrated leadership experience across platforms (emphasis on mobile and emerging technologies)
  • Solid background/understanding of UX, design thinking, methodology, and design operations.
  • Demonstrated success in building, scaling, and managing large-scale, omni-channel digital platform design and development initiatives
  • Demonstrated comfort with multi-variant testing program design, tools, and measurement practices
  • Proven ability to lead and work with cross-functional teams in support of specific business priorities
  • Passion for DesignOps and how to build, scale, train, and refine teams, tools, and processes/deliverables that help the team be more efficient, scalable, and enjoyable.
  • Demonstrated ability to build strong relationships among peers across functions and business units
  • Ability to solve problems quickly, think creatively, and drive speed-to-market delivery, while optimizing outcomes
  • Ability to simultaneously manage multiple projects and resources (internal and external)
  • Dynamic interpersonal skills including team player that works well with counterparts from various functions/departments and has the ability to influence the work of counterparts without direct reporting accountability.
  • Effective written and oral communications skills. Sensitivity to global communication needs
  • Demonstrated strong presentation, negotiation, and persuasion skills
  • Thrives in a fast-paced, entrepreneurial environment
  • Demonstrates self-confidence, energy and enthusiasm in leading and influencing teams
  • Proficiency in Office software products and communications tools.

CORE WORK ACTIVITIES

  • Lead efforts to continuously conduct audit of all of our digital user experience touchpoints to identify, prioritize and drive omni-channel unity and KPI improvements
  • Lead efforts to evaluate best in class customer experiences to find ways to incorporate familiar and frictionless experiences into our products
  • Partner with Product to create best in class digital customer experiences, considering digital decisions that impact our customers and associates
  • Collaborate with senior leadership in product, R&D and other technology teams in creating improved product design, development and performance practices
  • Provide input to changing go-to-market strategies to stay on top of industry trends and meet organizational revenue goals.
  • Continue to advance the role of Experience design, User Testing, and Research both within the Product organization and across other stakeholder groups
  • Understand and embrace key business KPIs of the team and drive for continuous growth while maintaining guest-centric view
  • Implement best in class tools for prototyping and sharing design concepts with product and technology teams as well as other key stakeholders
  • Champion a point-of-view to leadership regarding the relative importance of various design initiatives, based on quantifiable outcomes
  • Attract and retain key design talent and build a culture and process around innovation, iteration and collaboration
  • Working with Product and CX teams, help define and track user experience metrics to inform future initiatives and opportunities for improvement
  • Continue to drive employee engagement by identifying and removing critical organizational blockers required to deliver against business goals
  • Determine business needs and develop and implement scalable processes, resources and/or tools to enable development and drive productivity and flexibility
  • Develop, refine, and guide team through transition to new and innovative design practices

ABOUT NICE CXone: NICE CXone makes it easy and affordable for organizations around the globe to create stand-out customer experiences while meeting key business metrics. NICE CXone continuously innovates and is the only provider to offer a complete customer interaction platform in the cloud that is flexible, scalable and reliable for enterprise, small business, government and business process outsourcers. NICE CXone is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.





Posted: 2022-09-09 Expires: 2022-10-08
Sponsored by:
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Sponsored by:
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Vice President of UX and UI

NICE Systems, Inc.
Salt Lake City, UT 84111

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