18 days old

Warranty Supervisor - Hamilton, Ohio USA

thyssenkrupp Bilstein of America Inc
Hamilton, OH 45011
  • Job Code
The Warranty Supervisor is responsible for providing technical analysis of shock absorbers that have potential failure modes and communicating results to internal/external customers at all levels of the organization to improve Warranty Satisfaction.

Essential Duties and Responsibilities:

Maintains a safe working environment by complying with all safety and environmental policies in the workplace. Advocates for and promotes a safe work environment by reporting Near Misses and/or other safety and environmental hazards, wearing all required PPE and encouraging others to do the same

  • Receives in failed or damaged shock absorbers from customers
  • Performs visual, performance, noise and tear down analysis of shock absorbers in order to identify the root cause of the performance failure modes
  • Performs microscopic analysis on components to investigate any abnormalities and causes for assembly failure
  • Documents and maintains records of all analysis performed and presents summary findings internally and to customers
  • Accesses and analysis of available data from customers warranty claims to identify any trends in warranty returns and reports analysis
  • Performs timely documented analysis of warranty returns and assemblies in compliance with contract specifications, in order to determine proper responsibility and chargeability between TK Bilstein, customers, and suppliers. Assures time-sensitive deadlines for analysis and determination are met
  • Determines failure modes and root causes by utilizing safe tear-down and testing of returns, microscopic examination of components, data recording, and photography / analysis
  • Champions and Leads warranty failure modes awareness and improvements to reduce potential claims and improve customer satisfaction
  • Direct supervision of the warranty team
  • Performs all other duties and responsibilities as assigned
Qualifications & Experience:

Highly organized with ability to work independently as well as part of a team

  • Exhibits integrity through fair and ethical behaviors in all activities; maintains accountability for performance
  • Strong attention to detail with well-developed organizational and communication skills
  • Proven experience developing work processes to improve outcomes for the team/customers
  • Ability to negotiate with customer in establishing share rates and contract negotiation
  • Present finding to different levels of the organization (Including Upper Management) and develop sustainable corrective actions to reduce warranty exposure
  • Ability to shift focus and multi-task as appropriate
  • Fundamental understanding of problem solving tools (8D, 5-why, etc) and ability to lead the activity
  • Supervision of direct employees and mentoring of Co-ops

  • High School Diploma Required; Further technical education preferred.
Bilstein of America, Inc. is a world class manufacturer of suspension solutions headquartered in Hamilton, Ohio USA. thyssenkrupp Bilstein of America supplies products to a wide range of Original Equipment Automotive Manufacturers as well as Aftermarket and Motorsports.

thyssenkrupp Bilstein stands for innovation and High-Tech in suspension technology worldwide. With competence in the entire suspension system, the company supplies products across the complete damping and suspension spectrum through manufacturing facilities in Europe, America and China.

Moreover, thyssenkrupp Bilstein has been a preferred partner in motorsport and automobile tuning for many years. thyssenkrupp Bilstein is an operational business unit in the area of Components Technology.Business Area Automotive Technology

Our Automotive Technology business is passionate about the automotive industry and produces as well as markets high-tech automotive components worldwide. With over 25.000 employees, we are responsible for the success of this business. Our product spectrum includes integrated camshafts and cylinder head modules, manufactured steering and damper systems as well as springs and stabilizers. We are also a system partner for all important components of the process chains car body and powertrain in automotive industry.At thyssenkrupp we have more than 160,000 employees in nearly 80 countries and annual sales of 43 billion. We are active in automotive engineering, logistics, plant technology, steel production, elevator manufacturing and much more. We work in large and small businesses all around the world - but we always work together. We have over 200 years of experience in industry and the latest cutting-edge technology.

Posted: 2020-03-15 Expires: 2020-04-13
Sponsored by:
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Sponsored by:
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Warranty Supervisor - Hamilton, Ohio USA

thyssenkrupp Bilstein of America Inc
Hamilton, OH 45011

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