24 days old

Will Call Pickup - Sales Counter Representative

Ferguson Enterprises, LLC
Lansing, MI 48933
  • Job Code

Job Description:

Will Call - Sales Counter Representative (1st Shift)


  • This position will primarily service the 1-hour will call sales counter (customer pick up counter) and pull orders from the warehouse to ensure location meets the 1 hour guarantee of pro-pick up
  • Counts money to verify amounts and issues receipts for funds received using a cash register.
  • Provides a high level of customer service support with product expertise and advanced selling skills.
  • Uses experience and knowledge to build customer relationships and drive sales.
  • Provides assistance to customers both in the store and via phone including, but not limited to, price verifications, exchanges and returns, and special orders.
  • Maintains appearance of store and/or restock merchandise.
  • Administers customers returns.
  • Represents the organization to customers, associates, vendors and leadership as needed.
  • Performs all work in accordance with established safety standards and adheres to all safety policies, rules, regulations and procedures.
  • Participates in associate meetings and communicates any concerns to management.
  • Adhering to all policies, rules, regulations, and procedures.
  • Performing other duties or functions as requested by management.



Two (2) years of experience is preferred.  Applies broader job knowledge of established processes and procedures that are relevant to own job.


Associate is expected to operate at the proficient level across the following areas of technical knowledge and skill:

  • Ability to organize and prioritize work.
  • Ability to effectively communicate verbally.
  • Ability to efficiently operate computers, tablets and mobile devices.
  • Knowledge of Microsoft Office software (Outlook, Word, Excel, PowerPoint, Access, etc.).
  • Ability to effectively utilize FEI's inventory and logistics system (Trilogie).
  • Ability to effectively utilize FEI's customer relationship management system.
  • Ability to effectively operate motorized and/or manual lifting devices.
  • Ability to effectively operate a cash register, credit card system and/or bar code scanner.
  • Certified forklift operator.
  • Certified in OSHA safety procedures.


  • Requires working indoors in environmentally controlled conditions.
  • Requires giving and/or receiving verbal communication.
  • Requires giving and/or receiving written communication.
  • Requires standing for extended periods.
  • Requires walking.
  • Requires walking, bending, and/or squatting.
  • Requires using hands to handle, control, or feel objects, tools or controls.
  • Regularly requires carrying objects that are 50 lbs or more by hand.
  • Regularly requires carrying objects that are 50 lbs or more using equipment.

Exemption status:

Role is classified as Non-Exempt and will receive compensation for hours worked in excess of relevant State and Federal standards.

Work hours:

Under normal circumstances it is expected that the core duties and responsibilities can be completed in scheduled workweek by a fully qualified associate.  Attendance on a regular, consistent basis is mandatory including arriving at the time scheduled by your supervisor daily - 1st shift


As a large, successful company who prides itself on its stability, Ferguson can offer a competitive benefits package which includes the following: medical (two plans to choose from), dental, vision, disability, retirement savings with company match, paid leave (holidays, vacation, sick, personal, and floating holidays), recognition programs, community involvement opportunities, and much more!


The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Posted: 2019-07-26 Expires: 2019-08-24
Sponsored by:
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Sponsored by:
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Will Call Pickup - Sales Counter Representative

Ferguson Enterprises, LLC
Lansing, MI 48933

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