1+ months

XD Researcher

Charlotte, NC 28230
**Job Description:**



**Experience Design Researcher, Bank of America**



At Bank of America, were guided by a common purpose: to help make financial lives better by connecting clients and communities to the resources they need to be successful. Bank of Americas Experience Design (XD) team is comprised of design directors, design leads, experience designers and XD researchers who design customer experiences across channels (online, mobile, voice, ATM, financial centers, emerging channels) to help customers reach their financial goals in more customized, intuitive, innovative, engaging, secure, and time-saving ways.



**As an Experience Design (XD) Researcher you will**



Be responsible for planning, executing and reporting out on generative, evaluative and strategic XD research to define, inform and assess the consumer experience across channels. Hold yourself to the highest standards of quality and professionalism, delivering research on-time and on-budget while finding creative ways to optimize team and partner contributions and improve supporting processes. Partner with teammates from across the organization, to apply design research findings to drive optimal customer experiences.



**Youre a person who has (required skills)**



+ At least 4 years of experience design research across channels (online, mobile, voice, ATM, financial centers, emerging channels)

+ Degree in Usability Engineering, Research, Human-Computer Interaction, Cognitive Psychology, Anthropology or a related field.

+ Expert in the use of the latest tools and techniques in qualitative and quantitative design research.

+ Expert in Design Thinking and human-centered design, with experience in persona development, journey and experience mapping.

+ Highly skilled in planning and executing generative Design Thinking empathy research, and in planning and facilitating Design Thinking workshops and design ideation sessions.

+ Analytical skills and the ability to glean insights from research observations from generative and evaluative research findings and turn those insights into actionable design concepts.

+ Experience in ethnographic research as well as lab-based and remote qualitative and quantitative design and usability research.

+ The ability to identify themes and opportunities for design innovation from generative research.

+ Ability take research from planning to execution and reporting to all levels in the organization.

+ Strong facilitation, presentation and story-telling skills.

+ Ability to navigate cross functional teams to plan and execute research in a collaborative nature.

+ Knowledge of best practices in user interface design and the ability to make research-based design recommendations.

+ Knowledge of both Agile and Waterfall design and development processes.



**And you are a person who:**



+ Is a continuous learner who is open to feedback and adapts quickly and positively to change

+ Is enthusiastic about experience design and research, highly motivated self-starter with a strong work ethic

+ Has the confidence toquestion customer experiences & processes to make improvements

+ Can take research from a vision to a plan, communicate to teammates and partners, efficiently execute foundational, generative and evaluative research and effectively present findings across different levels in the organization.

+ Collaborates effectively to get things done, building and nurturing strong relationships

+ Is exceptional at problem-solving, issue resolution and time management



**Youll be better prepared if you have (desired skills)**



+ Advanced degree in Usability Engineering, Research, Human-Computer Interaction, Cognitive Psychology, Anthropology or a related field

+ Experience with Adobe Creative tools and web analytics.

+ Deep knowledge of and experience with research platforms, techniques and statistical analysis

+ Exceptional facility with Microsoft Power Point and Office suite

+ Expertise with other presentation, prototyping and design collaboration tools.

+ Excellent communication and networking skills; able to drive consensus



**Were a culture that**



+ Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.

+ Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world.

+ Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience.

+ Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs.

+ Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.



Bank of America will consider for employment qualified applicants with criminal histories consistent with San Francisco ordinance 17-14 and federal law applicable to Bank of America.



**Posting Date** : 03/25/2019



**Location** :

San Francisco, CA, 315 MONTGOMERY ST (CA5704),

Boston, MA, 100 FEDERAL ST (MA5100),

Charlotte, NC, BANK OF AMERICA CORPORATE CENTER, 100 N TRYON ST,

- United States



**Travel** : Yes, 10% of the time



**Full / Part-time** : Full time



**Hours Per Week** : 40



**Shift** : 1st shift



**Assistance for Applicants with Disabilities**



Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .



**Diversity & Inclusion**



At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



**Frequently Asked Questions**



Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.

Industry

  • Banking / Finance
Posted: 2019-03-22 Expires: 2019-08-28

Success begins with building relationships.

At Bank of America, our customers are at the center of everything we do. Our focus is on helping each one find the right financial solutions. With a wide range of career opportunities available, we invite you to realize your career goals with us while assisting customers with what matters most to them.

Welcome to Careers at Bank of America.


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XD Researcher

Bank of America
Charlotte, NC 28230

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