Description

Summary

The Assistant Executive Housekeeper is responsible for assisting in the oversight of the entire housekeeping area, including public areas. This requires a solid understanding of the housekeeping operation and will assure all safety and security policies and procedures are followed.

What You'll Do:

• Assure all safety and security policies and procedures are followed.
• Experience with room inspections, job assignments, special needs of VIP Guests, foreign dignitaries, etc. is helpful.
• Duties which include staff training, development, coaching, inventory, ordering, scheduling, and payroll among other things as needed.
• Promote an atmosphere that ensures guest and colleague satisfaction, and drive a culture of care.
• Possess a strong attention to detail and the ability to effectively deal with guests, other departments, and team members.
• Work with the Housekeeping team to close out the day and assist in setting up the following day.
• Ensure the public areas are supported and in good condition during morning and evening events.
• Provide solution-based customer service with any guest concerns that arise during shift and assist with the follow-up of previous guest concerns from the day.

**The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Why Chose Hyatt?

At Hyatt, your success matters. We offer:

• Competitive Salary: $50,600.00 - $ 60,700.00
• Health Benefits: Medical, dental, and vision insurance starting after just 30 days
• Perks & Discounts:
  • Free and discounted room nights
  • Friends & family rates at Hyatt properties
  • Discounts on food and beverage
  • Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace)
• Work-Life Balance: Paid time off, including new child leave
• Retirement Support: 401(k) matching (up to 4%) and employee stock purchase plan
• Growth Opportunities: Tuition reimbursement and robust training programs
• Everyday Conveniences: Meal credit for employees

Join the award-winning team at Hyatt Regency Chesapeake Bay Golf Resort, Spa and Marina, a premier resort recognized for excellence in service, safety, and wellness. As part of a globally respected hospitality brand, you'll contribute to exceptional guest experiences within a culture rooted in care, collaboration, and innovation. Our recent accolades include the 2024 U.S. News Best Hotels Gold Badge, GBAC STAR™ Accreditation, TripAdvisor's Travelers' Choice Award, and recognition as a 2024 Healthiest Maryland Business - Standout.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds.
• 2-3 years of progressive hotel Rooms Management experience
• Service oriented style with professional presentations skills
• Hotel/Hospitality degree an asset
• Previous hotel experience preferred
• Must possess the following strengths: high energy, motivational leader, effective communicator, effective in providing exceptional customer service
• Must be proficient in Microsoft Office products such as Word, Excel, and Outlook
• Must have excellent organizational, interpersonal, and administrative skills
• Flexible availability to work any day including mornings, afternoons, evenings, weekends, and holidays

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.