Description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

Working with our internal business partners across the regions to provide operational and regional support in (a) account opening and (b) review / maintain all updates to clients' authorized signers, (c) govern both local and regional procedures. You will also work closely with stakeholders (Product, Sales, Risk, Compliance, GFC, auditors etc) on projects and initiatives as part of the standardization efforts across the countries. You are expected to build solid relationships and establish yourself as a trusted maintenance specialist. This role offers a high level of visibility as you will work in conjunction with several other internal teams to provide seamless delivery with a variety of client stakeholders.

Responsibilities:

• Ensure the account on-boarding and signature maintenance requests are delivered in accordance with the operating procedures, CDD requirements for the branches supported by Hub in Singapore

• Lead and facilitate the respective projects and initiatives as part of the standardization efforts across the countries

• Governs operational and clients' on-boarding procedures and documents to ensure they are up to date as per the latest requirements

• Ensure KYC documents are received in good order per respective branch's CDD requirements

• Conduct review for relevant internal reporting, QA metrics, aligned to the agreed SLA and governance

• Facilitate and support the retrieval of samples data requested by Auditors, Compliance and Regulators

• Custodian of the original on-boarding & signers maintenance documents for Singapore Branch. This includes record retention management, the monthly onsite records attestation.

• Perform documents review and provide advisory to stakeholders as per client's signers' maintenance requests to ensure they are duly executed

• Support the branch internal and external audit including MRLO and GCOR related requests

• Continue to explore Operational Excellence and Automation opportunities

Required Skills:

• At least 5- 10 years' hands on working experience in Operations and account services for corporate clients in bank.
• A good understanding on account opening process and client documentation requirements, including KYC documents.
• Detail orientation and high sense of responsibility.
• A proactive learner and self-starter seeking continuous improvement in all job-related aspects.
• Willingness and ability to play an active role in identifying and implementing process improvements.
• Excellent in stakeholders' management and able to work under time critical requirement.
• Good communication and Project management skills.
• Well written and oral English.
• Self-motivated with ambition to take more responsibilities.
• Flexibility of working hours.

Desired Skills:

• Understanding of Client Due Diligence measures as part of the account opening onboarding requirements.
• Deep understanding on the local regulation and legal practical documentation behaviors of the jurisdiction.
• Experiences in Regional exposures across the APAC countries.
• Team lead role or equivalent experiences.