Description

About Mirakl:

Mirakl is the leading provider of eCommerce software solutions. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business.

Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media.

In July 2025, Mirakl launched Mirakl Nexus, the first neutral infrastructure designed for agentic commerce. Built on Mirakl's 13 years of expertise and innovation, and powered by an ecosystem of more than 100,000 sellers, Mirakl Nexus connects merchants and AI agents to automate product discovery, payments, and after-sales service.

Mirakl's teams collaborate every day to shape the roadmap for our SaaS solutions, proactively supporting our customers and users and continuously improving our platform across new features, scalability, security, and usability.

For more information, visit www.mirakl.com.

→ Our teams work together daily to develop the roadmap for our SaaS solutions while addressing the issues faced by our customers and users, tackling a range of challenges related to new features, scalability, security, and usability.

Mirakl in Numbers:

- Founded in 2012 | Member of French Tech Next40

- 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo

Our Values:

Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.

Our 5 values guide how we collaborate:

Work Hard Together: Teamwork and collaboration are the foundation of our success

Get Things Done: We prioritize action and efficiency for impactful results

Go Above & Beyond: We tackle challenges proactively and always aim for excellence

Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture

Satisfy & Empower Clients: We're committed to our clients' success

• Job Title: Business Analyst (Working Student Contract)
• Diploma: Bachelor's or Master's degree (current enrolment required for working-student status)
• Start Date: As soon as possible, for a duration of 12 months or longer
• Location: Munich
• Compensation : Hourly rate of 18 euros.

The Customer Success team at Mirakl helps clients successfully launch, optimize, and grow their marketplace by guiding them through implementation, analysing performance, and driving continuous improvement.

We are looking for a Business Analyst (Working student) to support our Customer Success Team starting as soon as possible in Munich.

Your Mission:

• Perform insightful business analyses and propose actionable strategies to enhance client results.
• Develop presentations and materials (in English and German), for workshops that captivate and inform our clients.
• Dive deep into market research, uncovering trends and opportunities within the e-commerce landscape
• Collaborate on high-impact internal projects, working with cross-functional and international teams to drive success.
• Provide support to the leaders and managers of our Customer Success Team, assisting with daily activities that ensure Mirakl remains a leader in the industry.

Your Profile :

• You are currently enrolled in a Bachelor's or Master's program with a focus on Business, Economics, or a related field.
• You are deeply interested or you have a first experience in the e-commerce industry.
• You are comfortable working in a highly motivated, diverse, international team environment.
• You are fluent in both English and German, with strong written and verbal communication skills.
• You are proficient in Excel and PowerPoint, capable of creating compelling data visualizations and presentations.
• You are a creative problem-solver, able to work well independently and collaboratively, and know how to handle challenging business situations
• You are detail-oriented and have very strong analytical skills
• You are eligible for working student status and possess health insurance in Germany.

Being a working student at Mirakl you have:

• A meaningful experience with empowering missions
• A dynamic and stimulating work environment with passionate Mirakl workers
• The opportunity to be at the heart of a French unicorn at a unique stage of its development
• A real interns and apprentices community, our #miraklinterns

Benefits at Mirakl:

• A monthly food allowance of 46.5 euros net to support your daily needs.
• 50% coverage of your public transportation costs to ease your commute.
• Competitive compensation, with an hourly rate of 18 euros.
• A personalised onboarding program designed to help you quickly gain skills.
• ClassPass forfait: Enjoy access to partner gyms and wellness studios with a no-commitment ClassPass membership.
• Team Gathering: Enjoy a team lunch every two weeks, plus free snacks/beverage at the office.

We keep it transparent and timely. Here's what to expect:

1. One Introductory call: A conversation to learn about your background and motivations, and to answer your questions about Mirakl, the team, and the role.
2. Two Business Interviews: Meet the hiring manager and team members to discuss your experience, explore your alignment with our core values and ways of working.
3. Final decision & offer: We consolidate feedback quickly and aim to share decisions without delay. If successful, we'll walk you through the offer details, benefits, and next steps.

We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you're ready to join a global leader powering digital transformation for 450+ of the world's most innovative retailers and B2B organizations.

We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans. For more information, visit our AI Guidelines for Candidates and Interviews.