Description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Summary:
This job is responsible for leading a group of employees who perform strategic analysis to understand portfolio risk, increase profitability, and optimize operational performance. Key responsibilities include determining strategic priorities for the team, identifying trends, and leading efforts to maximize risk versus return for the business unit. Job expectations include using data and analytics to solve complex problems, coaching and developing employees, and partnering across technology, product, and risk leadership to drive performance.

The Manager of Strategic Insights & Innovation serves as a key strategic partner to the Loss Forecasting and Workforce Strategy leadership team, responsible for shaping and articulating the Client Protection's workforce strategy, financial planning narratives, and executive-level storytelling. This leader ensures that Client Protection's operational capacity, financial priorities, and performance insights are aligned with the Consumer Bank and broader enterprise goals, risk appetite, and growth objectives.

Key Responsibilities:
• Lead development of a multi-year workforce strategy aligned with fraud-risk trends, automation roadmaps, and regulatory changes.
• Partner with Workforce Strategy to understand forecasted capacity needs and identify skill gaps between staffing plan and workforce vision
• Understand and challenge Client Protection's annual budget, headcount plan, and financial outlook.
• Craft compelling executive narratives, presentations, and visual materials that communicate strategic priorities, financial performance, and workforce trends.
• Support Client Protection LT in preparing for Board, risk committee, and regulator engagements.
• Synthesize complex data into clear, impactful messages tailored to diverse stakeholders (executives, Finance, HR, Audit, etc.).
• Drive integration between strategic planning, performance analytics, and financial management.
• Mentor analysts and associates focused on financial modeling, data visualization, and workforce analytics.
• Continuously enhance processes for planning, reporting, and cross-functional collaboration.

Required Qualifications:
• Bachelor's degree in Finance, Business Administration, Risk Management, or related experience.
• 5+ years of experience in banking, financial planning & analysis (FP&A), workforce strategy, or operational strategy.
• Proven ability to distill complex data into executive-level insights and storytelling.
• Expertise in analytics and presentation development (i.e., Tableau, Excel, PowerPoint).
• Strong stakeholder management and communication skills; capable of influencing across functions and seniority levels.

Desired Qualifications:
• MBA or graduate level work in finance, accounting, and/or business management.
• Knowledge of fraud operations, banking risk frameworks, and regulatory expectations.
• Fraud experience and/or analytical /financial experience (Payment card /Retail Bank Finance background preferred).
• Knowledgeable of programming language (i.e. SAS or SQL).

Skills:
• Analytical Thinking
• Data and Trend Analysis
• Fraud Management
• Prioritization
• Talent Development
• Business Analytics
• Critical Thinking
• Data Visualization
• Decision Making
• Presentation Skills
• Collaboration
• Conflict Management
• Innovative Thinking
• Issue Management
• Oral Communications

Shift:
1st shift (United States of America)

Hours Per Week:
40

Pay Transparency details

US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110)

Pay and benefits information

Pay range

$110,000.00 - $161,300.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.