Description

The Consumer and Community Banking AML/KYC Escalations Governance team partners closely with key stakeholders across Consumer and Community Banking (CCB), including Risk Officers, Compliance, Legal, and Operational teams, to drive strategic initiatives and ensure robust governance of AML/KYC processes. As an Escalations Governance Associate I, you will play a critical role in leading and supporting projects, facilitating change management, and executing action plans to uphold regulatory standards and mitigate risk.

As a part of the AML/, you will be responsible for managing multiple projects and emerging initiatives, developing and enhancing operational procedures, and supporting audit and remediation activities. You'll partner closely with Operations, Risk, Compliance, Legal, and Technology to keep projects on schedule, maintain audit‑ready documentation, and help drive adherence to control standards.

Job Responsibilities:

• Maintain project plans, action trackers, and status reports; organize working sessions and follow‑ups to keep deliverables on track.
• Identify risks and dependencies; surface blockers and coordinate timely resolution with owners.
• Develop, review, and enhance operational procedures, business documents, and Business Requirements Documents (BRDs) to support compliance and efficiency.
• Develop, monitor, and execute action plans to address identified issues or gaps.
• Support and execute internal/external audits, regulatory exams, and related remediation activities, maintaining up-to-date knowledge of regulatory requirements, risk management practices, and compliance standards.
• Manage multiple projects and competing priorities, ensuring timely and high-quality delivery of results.
• Track active initiatives, produce program scorecards, business review documents, and management reports, and respond to inquiries for emerging initiatives.
• Coordinate with Risk Officers, Compliance Officers, Legal Advisors, and other partners on line-of-business and cross-functional issues, building strong relationships and collaborating effectively across teams.
• Prepare agendas, materials, and minutes for governance forums; document decisions and action items and monitor completion.

Required Qualifications, Capabilities, and Skills:

• Bachelor's degree or equivalent experience.
• 2+ years in financial services industry with experience in controls, audit, quality assurance, operational risk management, AML/KYC, or equivalent subject matter expertise.
• Proven experience executing action plans and audit activities.
• Excellent analytical, problem solving, and critical thinking skills, with strong attention to detail.
• Demonstrated project management and organizational skills, with the ability to manage multiple projects and priorities.
• Experience in process improvement, documentation, and business requirements development.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), with familiarity in SharePoint and shared drives, including security awareness and knowledge managing access for shared documentation platforms.
• Excellent written and verbal communication skills, with the ability to present information clearly and effectively.
• Strong collaboration, relationship-building, and stakeholder engagement abilities.
• Proactive, results-oriented, and able to work independently in a dynamic, fast-paced environment.
• Understanding of compliance, risk management, and regulatory requirements.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.