Description

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence. We are seeking a visionary Senior Director of Product to lead our API Management Platform, a large-scale, mission-critical solution that serves as the backbone for both internal developers and external strategic partner developers. This platform is central to our business, enabling secure, reliable, and high-performance access to our products and services across multiple channels and business lines. We are looking for bold, passionate leaders to help us build the world's best API Management Platform. If you thrive in a mission-critical environment and are excited to empower developers, we want to hear from you!

As a Senior Director of Product in Architecture & Engineering team, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs. As the Senior Director, you will define and execute the product strategy, drive innovation, and ensure the platform meets the highest standards of scalability, reliability, and developer experience. You will partner closely with engineering, UX, security, and business stakeholders to deliver a world-class API ecosystem that empowers developers and accelerates business growth.

Why Join Us? Lead a platform that is central to our business and developer strategy. Work with talented teams in a dynamic, fast-paced environment. Drive innovation and shape the future of API management at scale. Competitive compensation, benefits, and opportunities for growth.

Job responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
• Coaches and mentors, the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
• Owns product performance and is accountable for investing in enhancements to achieve business objectives
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation.
• Develop and communicate a compelling vision and strategy for the API Management Platform, aligning with business objectives and developer needs.
• Own and drive the product roadmap, prioritizing features and enhancements that deliver value to both internal and external developers. Build, mentor, and lead a high-performing team of product managers, fostering a culture of innovation, collaboration, and excellence. Partner with engineering, UX, security, compliance, and business teams to deliver seamless, secure, and scalable API solutions.
• Champion the needs of developers by delivering intuitive onboarding, comprehensive documentation, robust developer tooling, and responsive support. Leverage AI technologies, such as Retrieval-Augmented Generation (RAG), to optimize developer experience through intelligent search, self-service tooling, and enhanced support capabilities.
• Ensure the platform meets mission-critical SLAs for performance, availability, and security, supporting millions of API calls daily.
• Engage with internal business units and external partners to understand requirements, gather feedback, and drive adoption. Leverage analytics and usage data to inform product decisions, measure success, and continuously improve the platform.
• Stay ahead of industry trends, incorporating emerging technologies (such as AI, RAG, and advanced developer tooling) to maintain a leading-edge platform

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Extensive knowledge of the product development life cycle, technical design, and data analytics
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience driving change within organizations and managing stakeholders across multiple functions
• Bachelor's or advanced degree in Computer Science, Engineering, or related field.
• 8+ years of product management experience, with at least 5 years in a leadership role overseeing large-scale, mission-critical platforms.
• Proven track record of building and scaling API management platforms or developer ecosystems in complex environments.
• Deep understanding of API technologies, developer platforms, authentication, security, and cloud infrastructure.
• Experience supporting both internal and external developer communities, with a focus on developer experience and engagement.
• Demonstrated experience leveraging AI technologies to optimize developer experience and platform capabilities.
• Strong technical acumen; able to work closely with engineering teams and understand architectural trade-offs. Excellent communication, stakeholder management, and leadership skills.

Preferred qualifications, capabilities, and skills

• Recognized thought leader within a related field

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.