Description

Embark on a rewarding and challenging career as a Business Analysis Associate II with our dynamic team. You'll have the opportunity to make a significant impact by supporting process improvements, key initiatives and expanding your creative skills in a supportive and collaborative environment. Join us and contribute to our mission while advancing your career.

As a Business Operations Analyst II, you will drive end-to-end issue management across Fraud Prevention (FP): identify process failures and control gaps, document and project-manage remediation and improvements, and prepare the business for assessments, control tests, audits, and regulatory exams. You will partner with executive and senior leaders to ensure risks and controls are effectively managed. Fraud activity could include issues from the following areas - credit card fraud, new account screening, online/electronic transactions, check/deposit holds and compliance closures.

You will be required to have advanced risk analysis, quality/control design expertise, exceptional communication and business acumen, strong project management, and poise in complex, high-stakes environments with competing priorities.

Job responsibilities

• Identify potential issues, perform in-depth root cause analysis, and provide clear and concise documentation of actions taken to resolve open gaps.
• Lead, develop, and execute project plans; manage open issues on an ongoing basis; evaluate progress; and escalate concerns to senior leadership to drive effective resolution.
• Provide ongoing business support in managing the lifecycle of existing processes, including conducting annual process, risk, and control reviews and analyses.
• Review and recommend new methods and procedures to improve operational efficiency and strengthen the control environment; to include process map documentation.
• Champion the continuous review of policies, procedures, and system functionality to enhance both the specialist and customer experience
• Troubleshoot and handle urgent, random injections and unforeseen requests, ensuring timely and effective resolution while maintaining business continuity.
• Serve as a consultant to identify opportunities, gather feedback, and communicate with stakeholders to mitigate risks, strengthen the control environment, and enhance the customer experience.
• Communicate effectively with site leadership and business stakeholders, including the ability to professionally challenge the status quo.
• Collaborate and build relationships with internal customers, support functions, and employees across various sites and work areas.
• Prepare documentation and evidence for internal/external audits and regulatory exams, and support remediation of any findings related to issue management.

Required qualifications, capabilities, and skills

• 5+ years in a financial services firm in any of the following areas: Fraud Operations, Consumer Lending, Credit Cards, Retail Operations, Customer Service, Risks Identification and Mitigation.
• Demonstrated leadership with strong written and verbal communication, including creating and facilitating presentations for Executive and Senior Leadership across multiple business areas.
• Experienced in managing client relationships with senior and operational managers, offering risk assessment guidance, identifying risks, and designing process enhancements.
• Proven project management skills, applying methodologies to monitor, track, and report on program initiatives and deliver results.
• Strong risk and control insight with a methodical, detail-oriented approach; skilled in developing comprehensive strategies, processes, and control designs.
• Excellent analytical and problem-solving abilities, adept at identifying impacted populations through data analysis, resolving complex issues, and synthesizing insights
• Data and technical knowledge of business functions and operational processes, including process mapping expertise.
• Self-starter capable of thriving in fast-paced environments with minimal supervision, demonstrating strong decision-making, analytical, and creative thinking.
• Maintain a professional presence, projecting knowledge, confidence, and composure under pressure, with excellent interpersonal skills in all communications.
• Fundamental knowledge & experience in regulatory and/or policy standards/obligations with the ability to identify and appropriately engage Compliance and Legal.
• Commitment to continuous learning and professional development in risk management, controls, and operational excellence.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
\n
\n
\n
\n
\n We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.\n