Description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for providing advanced end-to-end operational support for securities, loans, exchange traded derivatives and over the counter derivatives across multiple lines of business, and cross-business functional support through the lifecycle of a trade. Key responsibilities include ensuring trading and operational activities are completed accurately and before deadlines, researching and resolving complex issues, and simplifying client interactions. Job expectations include being customer oriented and data driven, while focusing on continuous improvement.

LOB Description:

We are seeking a dedicated Markets Support Specialist to join our Equity Derivative Settlements team in Charlotte serving our Americas clients, in which you will provide technical and support in an industry leading Derivatives support function for one or more Derivatives product areas.

This is an expanding team that is building out to improve the operational support to our clients and business within the region. You will be working with colleagues across various global locations, such as Hong Kong, Singapore, London or New York providing the opportunity to create solid relationships with these locations. This is an exciting opportunity if career development is something you are passionate about.

Responsibilities:

• Provides operational support for one or more activities within the lifecycle of a trade, including trade processing, trade settlement, accounting and reconciliation, lifecycle events, and collateral management
• Provides simplified client interactions and deepens client relationships across Global Banking and Markets' clients
• Completes accurate, timely clearing and settlement of trades with internal and external counterparties including reconciliation management and governance of trade fails and breaks
• Performs tasks accurately during high volume periods in a team environment
• Improves and simplifies the client experience, reducing manual touchpoints
• Supports the implementation of new processes to improve the overall business operating model
• Identifies and flags potential risks in a timely manner

Required Qualifications:
• 3+ years of client service experience in a financial setting
• Ability to work within a close team environment supporting colleagues.
• Ability to build relationships across all levels of seniority and with internal and external clients
• Excellent numeracy and analytical skills including data reconciliation and interpretation. Good level of competence in Excel and Outlook. Excellent accuracy and attention to detail
• Excellent organizational skills with the ability to prioritize and multi-task in a high-energy environment and to learn and develop in a fast paced, high volume environment
• A keen problem solver with excellent attention to detail and accuracy

Desired Qualifications:

• Derivative and Custom Service Experience is desirable

Skills:

• Attention to Detail
• Written Communications
• Data Collection and Entry
• Oral Communications
• Record Keeping
• Recording/Organizing Information
• Strategic Thinking
• Active Listening
• Decision Making
• Negotiation

Shift:
1st shift (United States of America)

Hours Per Week:
40