Description

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU - people with an entrepreneurial spirit who want to make a difference in this world.

At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story.

Position Summary:

We are seeking an experienced Infra. Architect with 12 to 15 years of experience to join our team. The ideal candidate will have expertise in Service Now & BMC Helix Integration and will work in a hybrid model. This role involves designing and implementing infrastructure solutions that align with our business goals.

• Design and implement infrastructure solutions that meet business requirements and align with company goals.
• Oversee the development and maintenance of infrastructure architecture. - Provide technical guidance and support to the IT team for BMC Helix and Service Now.
• Collaborate with other departments to ensure seamless integration of infrastructure solutions for BMC Helix and ServiceNow
• Evaluate and recommend new technologies and tools to improve infrastructure performance.
• Ensure the reliability, scalability, and security of the infrastructure.
• Develop and maintain documentation for infrastructure processes and procedures.
• Monitor infrastructure performance and troubleshoot issues as they arise. - Lead the implementation of Service Now solutions to streamline IT service management.
• Ensure compliance with industry standards and regulations.
• Capability development through coaching, training, and user adoption programs for infrastructure tools, BMC Helix, and ServiceNow solutions.
• Lead organization wide disaster recovery strategy, testing cycles, and resilience improvements to support business continuity mandates.
• Drive a culture of continuous improvement, innovation, and automation across infrastructure and ITSM operations to enhance service quality and operational maturity.

Mandatory Skills:
• ITSM
• ITOM
• ITAM
• BMC Helix
• Certified ServiceNow System Administrator
• ITIL Foundation Certification

Duties and Responsibilities:
• Designed and deployed infrastructure solutions aligned with business and technology objectives.
• Led the development, standardization, and lifecycle management of infrastructure architecture.
• Manage the transformation from BMC Helix to Service Now tool
• Provided technical leadership and guidance to IT teams for solution delivery and operations.
• Collaborated with cross functional teams to ensure seamless integration of infrastructure components.
• Evaluated and recommended new technologies to enhance performance, automation, and efficiency.
• Ensured high levels of infrastructure reliability, scalability, security, and compliance.
• Created and maintained comprehensive documentation for infrastructure processes and architecture.
• Monitored system performance, identified risks, and resolved infrastructure issues proactively.
• Led implementation and optimization of ServiceNow to streamline IT service management workflows.
• Ensured adherence to regulatory requirements, industry standards, and security policies.
• Delivered end user training and support on infrastructure tools and technologies.
• Participated in disaster recovery planning, testing, and continuous readiness improvements.
• Championed continuous improvement initiatives to modernize infrastructure operations and best practices.

Qualifications & Certifications (Optional):
• Certified ServiceNow System Administrator
• ITIL Foundation Certification

Salary Range: >$100,000

Date of Posting: 12-Mar-26

Next Steps: If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us.

For a complete list of open opportunities with Cognizant, visit http://www.cognizant.com/careers. Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.