Description

Role Purpose

The Software Projects Development Manager is responsible for end-to-end technical delivery of customer-specific software projects, ensuring fast, flexible, and high-quality execution in highly dynamic environments.

This role acts as a bridge between evolving customer requirements and engineering execution, translating fluid business needs into practical, scalable, and profitable technical solutions - while enabling development teams to remain agile, motivated, and productive.

Key Responsibilities

1. Technical Delivery Leadership

• Own technical delivery of all assigned customer-specific software projects.
• Ensure solutions meet functional, performance, security, and quality requirements.
• Drive delivery using Agile, Hybrid, or adaptive methodologies based on project context.

2. Dynamic Requirements Management

• Absorb, assess, and adapt to frequently changing customer requirements.
• Translate evolving needs into clear technical tasks and priorities.
• Balance speed, quality, and scope to maintain delivery momentum and customer trust.

3. Engineering Team Enablement

• Lead and motivate technical teams to operate with flexibility and innovation.
• Act as the cultural and communication bridge between customers and developers.
• Ensure teams are dynamic enough to respond to change without burnout or chaos.

4. Build vs. Buy Decision Authority

• Decide when to develop custom components versus outsourcing or purchasing ready-made solutions.
• Evaluate third-party tools, libraries, and vendors for suitability, speed, cost, and quality.
• Ensure buy/outsourcing decisions align with security, licensing, and integration standards.

5. Profitability & Cost Optimization

• Own technical cost structure of projects to maximize profitability.
• Optimize effort, tooling, and architecture for one-time, customer-specific engagements.
• Work with Finance and Business Operations to ensure margins are protected.

6. Delivery Governance & Risk Management

• Identify and mitigate technical risks early (architecture, performance, integration).
• Ensure compliance with company standards, security policies, and delivery guidelines.
• Escalate risks transparently and propose mitigation options.

7. Cross-Functional Coordination

• Collaborate with Business Operations for solution design alignment and PoC handover.
• Coordinate with PMO/CoE on delivery standards and reporting.
• Align with DevOps and Infrastructure to ensure stable deployments and environments.

8. Knowledge Capture & Reuse

• Capture reusable components, patterns, and lessons learned.
• Feed insights back to Product Management and R&D teams.
• Reduce rework by institutionalizing best practices from project deliveries.

Requirements

Main Objectives

1. Deliver customer-specific software projects on time and with high quality.
2. Maintain flexibility to absorb changing requirements without delivery disruption.
3. Enable engineering teams to perform dynamically and sustainably.
4. Maximize project profitability through smart build-vs-buy decisions.
5. Accelerate delivery timelines by leveraging outsourcing and ready-made components.
6. Strengthen customer trust through responsiveness and transparency.

Key KPIs

Delivery Performance

• On-time project delivery rate (%)
• Scope change absorption rate (without delay)
• Defect density / post-delivery issues

Customer Satisfaction

• Customer satisfaction score (CSAT)
• Number of escalations related to delivery
• Change request turnaround time

Team Effectiveness

• Team velocity stability
• Attrition rate within project teams

Operational Maturity

• Reuse rate of components or patterns
• Compliance with delivery standards
• Knowledge handover completeness