1+ months

Account Management Representative

The Account Management Representative position is responsible for the activities related to retaining accounts. Person's in this role will perform daily activities such as handling cancellation requests, pricing reviews and pricing changes, and will proactively engage with new and/or larger clients to ensure service levels are being met to retain the account.

Duties and Responsibilities:

* Positive, Can Do Attitude

* Ability to quickly identify clients' needs and provide viable resolutions

* Develop and maintain an understanding of all pricing models and the various pricing structures associated

* Ability to use Fast Analytics to determine the best pricing plan to meet the client's needs while managing profitability for Talus.

* Ensure a \u0026ldquo;saved\u0026rdquo; percentage of at least 65% of all cancelation requests handled

* Responsible for maintaining KPI's such as email and ticket response times

* Excellent communication skills, both oral and written

* Maintain reporting as directed by management

* Ensure adherence to company policies and procedures

Minimum Requirements:

* High School Diploma or equivalent

* 3 year minimum inbound/outbound call center experience

* Outstanding verbal and written communication skills

* Must be detail oriented

* Ability to prioritize and multitask in a fast-paced environment

* Proficient with Microsoft Office Suite

Competencies:

* Customer Service - Manage difficult or emotional client situations with empathy and compassion; Respond promptly to clients needs; Solicit customer feedback to improve service levels; Respond timely to Client Service Representatives inquiries/requests for assistance; Meet commitments

* Initiative - Volunteer readily; Undertake self-development activities; Ask for and offer help when needed; Take independent action where appropriate

* Attendance - Consistently report to work on time/as scheduled; Ensure work responsibilities are covered when absent; Arrive to meetings and other appointments timely

* Dependability - Follow instructions; Respond to leadership direction; Keep commitments

* Professionalism - Approach others in a tactful and engaged manner; React well under pressure; Treat others with respect and consideration

Job Type: Full Time Employee, Dallas, TX (in process of gradually returning to office for a hybrid schedule. Some days in office and some days work from home).

Travel: No

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to talk and hear. The employee is frequently required to sit for extended periods of time and tolerate unpredictable work hours. The employee is frequently required to walk; use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to focus. In addition, the job requires employees to have the ability to hear and communication to customers and co-workers throughout the day for extended periods.

Mental Requirements:

The mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job; work and deadlines may impose pressure on a routine and frequent basis, substantive contacts with people in stressful situations, delicacy and unpredictability of contacts routinely may create significant/constant stress.

Talus Payments is an EO Employer - Veterans/Disabled and other protected categories

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

This description reflects managements' assignment of essential functions. It does not proscribe or restrict the tasks that may be assigned.



Industry

  • Banking / Finance
Posted: 2022-06-28 Expires: 2022-09-03
Sponsored by:
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Sponsored by:
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Account Management Representative

Talus Pay

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