29 days old

Agency Support Representative

Whitehouse Station, NJ 08889
  • Job Code

Agency Support Representative

Chubb is the worlds largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.


The Agency Support Representative will be the first point of contact to support Chubb producers, marketing and underwriting on all types of questions/problems whether it be informational or technical inquiries related to the all personal lines business.

Primary Job Responsibilities

  • Manage workload by utilizing business and system knowledge which contributes to departments productivity goal.

  • Meet target results for responding to calls and emails to ensure timely, accurate and professional service.

  • Follow established Agency Support workflows and procedures

  • Assist agents/producers with navigation/technical issues in quoting systems, their agency management system and all website portal applications

  • Accurately record all outstanding inquiries in a database until completion.

  • Escalate inquiries not resolved within the allotted time period and follow up with customer weekly until resolved.

  • Utilize applications/programs such as Citrix and Web-ex to assist our customers.

  • Follow call mentoring guidelines and procedures to provide an accurate, professional experience for our customers.

  • Report trends to management to alert them of any situations that may need immediate attention.

  • Suggest and implement ways to enhance our customers experience and reduce customer effort.


Competencies/Technical Skills:

  • Demonstrated excellent communication, interpersonal skills.

  • Customer service oriented.

  • Proven troubleshooting/problem solving skills are imperative.

  • Flexible, reliable, collaborative and team player.

  • Ability to interact with various groups including respective business areas, marketing, underwriting, agents and Digital business team.

  • Attention to detail and organizational skills are essential.

  • Proven technical and process management skills.

  • Ability to multitask and balance priorities to meet deadlines.

  • Excellent knowledge/experience of IMS, Masterpiece Real-Time is a plus.

  • Knowledge/experience of Billing, Agent Connection, @chubb portal and understanding of other Personal Risk products is desired.

  • Download Knowledge a plus.

Chubb strives to offer a diverse and inclusive and rewarding work environment. Teamwork and mutual respect are central to how Chubb operates and we believe the best solutions draw upon diverse perspectives, experiences and skills. We operate in such a way where everyone, regardless of their singular background has the opportunity to contribute to our collective success.

Posted: 2021-07-06 Expires: 2021-08-04
Sponsored by:
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Sponsored by:
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Agency Support Representative

Whitehouse Station, NJ 08889

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