19 days old

Area General Manager

Sonesta International Hotels Corporation
Chicago, IL 60602
  • Job Code

Job Description Summary

Functions as the primary strategic business leader of a full-service property and responsible for the leadership and management of properties within a designated region. As General Manager of the property, responsible for all aspects of the operation, including guest and associate satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Sonesta and ownership.
Leads the leadership team in the development and implementation of property-wide strategies. Ensures implementation of Sonesta Guiding Principles, Missions Statement, the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations.
Works in close partnership with the General Managers of each unit and provides leadership, resources and influence for the overall performance of the properties. The position is responsible for sales and revenue generation for all units within the region
In addition, the General Manager builds relationships with key customers through personal involvement in the sales process.
Area General Manager is also responsible for creating a long-term strategy for the business positioning of the area hotels and their components, as well as the long-term capital investment plan in partnership with Ownership and Sonesta.

Job Description

Employee Engagement

  • Sets the tone of the hotels assuring Sonesta culture and values are known and lived.
  • The Area General Manager will overview HR matters including interviewing, hiring, training, assigning work, coaching/counseling and performance appraisals
  • Assured Human Resource policies and procedures are followed, and human capital is optimized and synergized with other Sonesta properties.
  • Creates appropriate development plans based on individual strengths, development needs, career aspirations and abilities.
  • Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
  • Hires executive committee team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.

Guest Experience

  • Ensures that product quality standards are met in all areas of the area hotels as it relates to the appearance, levels of maintenance and cleanliness; establishes and maintains preventative maintenance programs to protect the physical assets of the hotels.
  • Oversees the guest service function to ensure corrective action is taken to solve guest complaints and ensure superior guest service is delivered at home hotel and area hotels.
  • Ensures guest service and recognition programs are in place to maximize results in overall guest engagement and on-line review sites.
  • Ensures the properties are delivering amazing moments and use on-line review sites to enhance the guest experience

Financial / Owner Engagement

  • Supports the property General Manager(s) in executing the sales and revenue management activities to maximize performance
  • Work closely with the corporate leadership team to meet and exceed desired results in all areas.
  • Direct and manage property operations to assure optimum performance and continual improvement in the five Key Results Areas (guest service, employees, sales and marketing, property appearance, and profit/financial control).
  • This position is responsible for consistently delivering results that contribute to the mission and overall success of the hotels by accomplishing performance objectives focused on business revenues, guest and associate satisfaction and effectiveness and efficiencies.
  • Develop annual budgets for properties with Sonesta and Ownership focusing on market trends and forecasts optimizing revenue and flow through goals.
  • Create long term Capital Investment Plan in partnership with Ownership for area hotels.
  • Establishes trust and ongoing communication with Ownership and Asset Management and Area General Managers.
  • Other duties and responsibilities as assigned. As a senior leader within the company, the Area General Manager may be called upon to participate in company-wide initiatives consistent with a growth-oriented company.

Stay Safe with Sonesta

  • Ensure that all Stay Safe with Sonesta Protocols are in place and re-enforced daily with the team. Review temperature check and attestation logs regularly.

Additional Job Description

The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals who need them.

  • Required 6 years as General Manager of a full-service hotel.
  • Four Year degree in hospitality or another business-related field.
  • Advanced analytical skills to create and interpret Return on Investment analysis
  • Ability to develop and implement annual operating budgets and long-term capital plans.
  • Must understand and be able to impact/control Profit and Loss Statements across multiple properties.

Essential Elements:

Physical demands

  • While performing the duties of the job, the employee is frequently required to sit, stand, walk, talk and hear.
  • The employee is frequently required to use hands to finger, handle, or feel objects, tools or controls.
  • Travel to area hotels required.


  • Ability to communicate, both verbally and written, effectively with guests, vendors and coworkers.
  • Must read, write and speak the English Language

Computer skills

  • Strong Microsoft office skills with emphasis on Excel


Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

  • Medical, Dental and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Posted: 2021-04-21 Expires: 2021-05-20
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Area General Manager

Sonesta International Hotels Corporation
Chicago, IL 60602

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