4 days old

Assistant Attractions Manager - Caesars Las Vegas

Caesars Entertainment
Las Vegas, NV 89101
  • Job Code
    4992
Position overview:

Assists the Box Office Manager in managing daily entertainment operations. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; evaluating and monitoring performance; rewarding, motivating, and disciplining employees; addressing complaints and resolving problems.

Responsible for VIP, Producer, and Executive ticketing at the direction of the Box Office Manager.

Responsible for seat inventory management as directed by the Box Office Manager.

Oversee submissions and work directly with Event Creation team for the building and accuracy of the events in the ticketing system.

Ensure smooth and efficient ticketing operations.

Maintains optimal staffing levels and scheduling

Provide work direction, coaching and motivation to employees.

Responsible for all Box Office locations, theater operations, and all Box Office personnel in absence of the Box Office Manager.

Acts as liaison between box office and accounting departments in balancing daily work and researching all box office credit card charge back's.

Review guest complaints and take appropriate action for resolution

Supervision and training of Box Office Supervisors, Box Office Leads, and Box Office Ticket Sellers.

70/30- 70% office work and 30% floor time evaluating employee performance, guest services and sales initiatives.

Manages business levels from the floor to ensure optimal revenue and cost containment measures

Assisting the manager and division in creating revenue opportunities to include support of third part channel initiatives sales at the box office (EBG sales, Street Team and more).

Creating and implementing agent and leadership training to set standards to support SOPS

Responsible for assisting in creating goals, accountability and measuring results sales goal

Developing agents into a salesforce to increase revenues across multiple streams of business.

Continued growth on systems that support the guest journey, employee engagement and cost containment methods.

Leads development and implementation of departmental policies and special projects.

Accuracy in all job-related duties.

Approval of Ticket Seller schedules and PTO requests.

Familiar with HR and Compliance policies and procedures.

Knowledgeable/adept at ticketing system and procedures.

Other duties as assigned.

In absence of the Box Office Manager, the Assistant Box Office Manager will assume Box Office Manager Duties.

DIRECTLY SUPERVISES:

Box Office Supervisor

Box Office Lead Agent

Box Office Agent

KEY JOB FUNCTIONS :

Responsibilities will include:

  • Interviewing, hiring and training employees
  • Planning, assigning and directing work
  • Evaluating and monitoring performance; rewarding, motivating, and disciplining employees; addressing complaints and resolving problems.
  • Ensure smooth and efficient ticketing operations.
  • Maintains optimal staffing levels and work environment.
  • Evaluates business and staffing levels
  • Provide work direction and motivation to employees.

Performing other duties as assigned.

QUALIFICATIONS:

  • Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

EDUCATION AND EXPERIENCE

  • High school diploma.
  • Three to five years ticketing and box office experience.
  • Minimum 2 years' experience in a supervisory capacity.
  • Extensive customer service required.
  • Must have computer experience with both ticketing software, Windows applications and Excel
  • Ticket Master software experience preferred.
  • Disclaimer:

    This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

    Caesars Entertainment is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah's, Caesars and Horseshoe brand names. Affiliates of Caesars also own the World Series of Poker and the London Clubs International family of casinos. The Caesars Entertainment family's success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.

    Team members of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day. Our mission "We inspire grown-ups to play" fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities.

    Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

    The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

    The Company reserves the right to make changes to the job description whenever necessary.

    As a part of the new hire process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.





    Posted: 2021-06-08 Expires: 2021-07-07
    Sponsored by:
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    Assistant Attractions Manager - Caesars Las Vegas

    Caesars Entertainment
    Las Vegas, NV 89101

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