1+ months

Assistant Branch Manager

Wayland, MA 01778


It is the responsibility of the Assistant Branch Manager to represent Middlesex Savings Bank to the public and to their employees, and to promote the Banks core values and mission. This is accomplished by focusing on the customer experience, development of staff, achievement of operational excellence, focus on performance goals, solid decision making, and a commitment to the success of the Bank and of their team.


The Assistant Branch Manager assists the Branch Manager in ensuring that the branch functions in an effective and efficient fashion as follows: oversees branch staff and assists in the scheduling, coordination, and delegation of work assignments; supports branch service and sales goals, and assists staff in meeting related goals; conducts of a wide array of customer transactions; and recommends products and services in conformance with established Bank objectives.


Customer Experience

Responsible for assisting the Branch Manager to oversee the experience of customers within the branch. Develops an understanding of customers needs and expectations, ensures that products and services are offered that address those needs and expectations and ensures that staff do the same. Develops new business by establishing and growing customer relationships and ensuring staff do the same, including utilization of business partners as appropriate.


Staff & Team Development

Develops staff skills and expertise by setting clear expectations, objectively assessing competencies, including performance evaluations. Holds staff accountable, providing coaching and mentoring for improvement. Assists the Branch Manager in taking constructive action and handling difficult employee situations, partnering with HR appropriately.


Operational Excellence

Ensures quality and accuracy of work, and assists the Branch Manager to execute branch controls in an effective and timely manner. Balances risk mitigation and procedural accuracy with the customer expectations; makes exceptions appropriately. Ensures staff demonstrate operational expertise and understanding of policies, procedures and risks. Assists the Branch Manager in utilizing tools to monitor staffing levels and increase efficiency as appropriate while maintaining service levels.


Performs all duties in accordance with prescribed compliance, security and risk protocols. Maintains proficiency in regulatory compliance and industry developments and apprises staff of same. Complies with all Bank policies including those pertaining to confidentiality, email, and others.


Influence & Credibility

Leads by example as an active part of the branch team. Performs the functions of a Branch Manager in the Branch Managers absence, as appropriate. Takes personal ownership and accountability for their performance and that of their team.

Follows through on tasks and assignments; manages time and priorities effectively and demonstrates flexibility. Expresses ideas well and clearly; uses professional written, verbal and electronic communications.

Fosters relationships within the branch community and keeps branch manager apprised of relevant events or opportunities.

Decision Making

Makes decisions dependably and consistently in alignment with the values and standards of the Bank. Focuses on performance and development goals and uses planning to drive results. Draws on knowledge, experience and insights and recommends solutions when raising problems or issues. Thinks ahead in order to act on future opportunities and challenges.


Performs functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. Assists the Branch Manager with overseeing the branch facility. Performs other related and unrelated duties as required.  


Associates degree or its equivalent. At least 3-5 years of banking specialist experience or similar customer service related position within banking. Some supervisory experience required. Demonstrated leadership ability. Must possess knowledge of basic math principles and be able to perform basic mathematical procedures. Demonstrated customer service, sales, organizational, communication, and interpersonal skills. Must possess strong attention to detail. Must possess at least intermediate technology skills, including knowledge of Microsoft Office applications. Must demonstrate initiative and ability to make decisions independently. Must demonstrate knowledge of bank and branch security procedures. Must attain designation of Notary Public within 6 months. Must be able to work extended and weekend hours. Scheduling and work location flexibility required. Must be able to sit for extended periods of time. Must be able to lift and carry at least 25 pounds.


Middlesex Savings Bank is an EO/AA Employer: Min/Fem/Vet/Disabled


  • Banking / Finance
Posted: 2021-02-19 Expires: 2021-04-28

As a mutual bank, we're only as good as our people. So, let's invest in each other.

Our focus is to support the community and give back in ways that help everyone live better. We think the same goes for our employees. We attract bright and dedicated people throughout our organization that are empowered to do what is in the best interest of our customers and the communities that we call home.

We believe in a collaborative culture that values the opinions of all employees in order to conquer challenges and succeed. We’re committed to providing the educational, training and development opportunities our employees need to grow and advance in their careers. See what being right there with you means to us.

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Assistant Branch Manager

Middlesex Savings Bank
Wayland, MA 01778

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