7 days old

Associate Customer Experience Specialist, Strategic Service & Solutions

Mansfield, MA 02048
  • Job Code
Careers that Change Lives

Career growth and development is about learning and stretching yourself to grow your expertise and navigate your career. Medtronic offers award-winning programs to accelerate your development and growth. Our size, scope and market leadership give you the chance to explore career opportunities -and grow as we grow.

To learn more about how we support your journey Click Here

A Day in the Life

The Associate Customer Experience Specialist works with o ur largest Medtronic accounts as an internal advocate. This role is focused on ensuring the customer receives exceptional customer support by continuous engagement and proactive communication. This role is responsible for engaging with the customer and presenting Quarterly Business Reviews to our internal and external stakeholders. The team works to drive improvements and add value to the overall customer experience.

Responsibilities may include the following and other duties may be assigned.

  • Provides high-level, professional, comprehensive support to Medtronic Strategic Account customers in collaboration with other internal stakeholders (such as: Sales, Transport & Logistics, etc.), mainly through face to face interactions, but also via telephone and other written communications.
  • Provides analytics, advice and project support for all aspects of customer operational processes and products.
  • Works with customers on end to end process improvement to add value to the overall customer experience.
  • Collaborates with team members and internal stakeholders to drive efficiencies, prioritize customer opportunities and issues, and complete specialized projects.
  • Proactively engage customer to identify partnership opportunities.
  • Be the voice of the customer to act on their behalf internally by championing their needs for an enhanced service experience
  • Analyze complex data to identify trends, opportunities, and risks to drive proactive, meaningful engagement with the customer
  • Provide detailed, accurate analysis and reporting to uncover root cause and drive resolution
  • Work collaboratively in a cross functional team to accurately understand and communicate customer needs and issues
  • High level written and verbal communications and presentation skills are required
  • Demonstrate high level of ownership and accountability

This role can be based out of Mansfield, MA, Jacksonville, FL, Memphis, TN, Boulder, CO, Minneapolis, MN, San Antonio, TX, or any other office that supports the Customer Service operations team

Must Have: Minimum Requirements

  • Bachelors degree required

Nice to Have
  • Extensive customer service experience or other related customer interaction experience
  • Experience with identifying root cause and issue resolution
  • Familiarity with account management concepts
  • Ability to work in a fast paced team environment
  • Proficient with Medtronic systems
  • Proficient with MS Office

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)

Additional Information

  • Posting Date: Nov 19, 2021
  • Travel: No

Posted: 2021-11-21 Expires: 2021-12-20
Sponsored by:
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Sponsored by:
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Mansfield, MA 02048

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