8 days old

Associate I, Global Gateway, SVB Startup Banking

Silicon Valley Bank
Palo Alto, CA 94301
  • Job Code
    10165

SVB Startup Banking is focused on building deep and authentic relationships with early stage founders, investors, and ecosystem partners to improve their probability of success. The Global Gateway team within SVB Startup Banking helps entrepreneurs and investors in emerging innovation centers worldwide with a mix of banking services and global market entry, advice and introductions.

The Associate in Global Gateway is responsible for assisting with the management of an assigned client portfolio, including business development, portfolio management, client outreach, client onboarding, tracking and resolving portfolio credit/regulatory issues, and supporting cross-sell opportunities. This role supports VPs, Directors, and Managing Directors, and involves collaborating with cross-functional SVB teams representing commercial banking, credit cards, lette r s of credit, foreign exchange, treasury management, and private banking, with the goal of orchestrating a superior client experience and maximizing support of client relationships.

Some key functions are to:

  • Analyze and manage internal and external data sources to identify top clients and prospects in Global Gateway international target markets including Latin America, Middle East/North Africa, India, and Australia/New Zealand, determine potential cross-sell opportunities, predict fundraising needs, and extract industry trends
  • Facilitate new client onboarding journey through client service
  • Develop and maintain deep understanding of SVB's products and anticipate clients' needs for these products
  • Help support client engagement and outreach
  • Monitor and maintain portfolio health related to compliance and credit risk
  • Increase customer satisfaction (NPS) across portfolio
  • Develop strong relationships with key clients and stakeholders
  • Assist VPs with new business development opportunities, events, and strategic initiatives

The Associate should approach each client engagement, electronic or live, as an opportunity to advise clients and to improve their business standing through that advice. We strive to establish ourselves as trusted advisors more than 'bankers', and the Associate will engage and build relationships with key client stakeholders to remain well-informed and able to respond to changing circumstances while appropriately balancing client and SVB needs.
  • Strong interest in the tech/startup industry and desire to understand market dynamics, sector trends, and investor relationships, having familiarity with platforms like Pitchbook and other resources
  • Able to prioritize tasks with effective time management in a fast-paced environment
  • Able to work in a team environment and comfortable working independently
  • Strong attention to detail, analytical, and comfortable making data-informed decisions
  • Strong written and verbal communication skills
  • Strong relationship management skills
  • A sense of urgency and proactivity
  • Strong focus and ownership of the overall client experience
  • Knowledge of banking products and operations
  • 1 years of related experience
  • Bachelor's degree required






Posted: 2021-06-08 Expires: 2021-07-07
Sponsored by:
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Sponsored by:
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Associate I, Global Gateway, SVB Startup Banking

Silicon Valley Bank
Palo Alto, CA 94301

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