If the prospect of making a positive tangible impact on many people excites you, then the customer service team would like to meet you. We are looking for an audiologist that can provide subject matter expertise in helping us develop and refine a highly proactive world class support model. As we are looking to expand our Wellness lineup, your expertise with audiology related subjects will help us in creating a world class customer experience.

Responsibilities

• Assist in the development of engagement standards that provide guidance on case management to ensure customer resolution and retention.
  
• Assist the HEAR Better team in providing guidance, coaching and consultation on Audiological care topics.
  
• Partner with the Service Readiness Program Manager on understanding volumes, trends, successes, failures, and areas of opportunity for improvement.
  
• Collaborate with the Wellness Division to iterate on customer response and standards and support customer service alignment product development.
  
• Provide guidance for On-going trainings, curriculums, micro-learnings and other success tools required to support delivery of a world class experience.
  

Requirements

• 3+ Years of hands on customer facing experience.
  
• Detailed understanding of audiology related subjects (industry, products, engagement, compliance)
  
• Strong interpersonal skills and a professional demeanor.
  
• Motivated to help people hear better.
  
• Degree required; Licensure preferred
  

#LI-SS1

Bose is an equal opportunity employer that is committed to inclusion and diversity. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. For additional information, please review: (1) the EEO is the Law Poster (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf); and (2) its Supplements (http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm). Please note, the company's pay transparency is available at http://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdf. Bose is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the application or employment process, please send an e-mail to Wellbeing@bose.com and let us know the nature of your request and your contact information.