7 days old

Automation NPI & Commercial Quality Manager (Medical Device)

Jabil Inc.
Clinton, MA 01510
  • Job Code

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. With over 260,000 diverse, talented and dedicated employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider. We combine an unmatched breadth and depth of end-market experience, technical and design capabilities, manufacturing know-how, supply chain insights and global product management expertise to enable success for the worlds leading brands. We are driven by a common purpose to make a positive impact for each other, our communities, and the environment.

Job Description

Drive continuous improvement through the development and implementation of Quality processes, systems, tools and techniques. Provide exceptional support to customers, team members, and shareholders. Execute against the strategic vision and tactical plan for the department in support of Jabil Clinton and Devens goals and objectives. Responsible for the overall direction, coordination and evaluation of department NPI and Commercial Quality Engineering activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.


Recruitment and Retention
Recruit, interview and hire Quality staffas needed to support business volumes.
Monitor team member turnover; identify key factors that can be improved; make improvements.

Employee and Team Development
Identify individual and team strengths and development needs on an ongoing basis.
Create and/or validate training curriculum in area of responsibility.
Coach and mentor Quality Engineering staff to deliver excellence to every internal and external customer.
Create and manage succession plans for Quality function.

Performance Management
Establish clear measurable goals and objectives by which to determine individual and team results (i.e. operational metrics, results against project timelines, training documentation, attendance records, knowledge of operational roles and responsibilities, personal development goals).
Solicit ongoing feedback from Workcell Manager (WCM), Business Unit Manager (BUM), peers and team member on team members contribution to the Workcell team. Provide ongoing coaching and counseling to team member based on feedback.
Perform team member evaluations professionally and on time.
Drive individuals and the team to continuously improve in key operational metrics and the achievement of the organizational goals (A3's and Blitzes).
Coordinate activities of large teams and keep them focused in times of crises.
Ensure recognition and rewards are managed fairly and consistently in area of responsibility.Consistentparticipation in Jabil RRR global recognition program.

Provide weekly communication forum for the exchange of ideas and information with the department.
Organize verbal and written ideas clearly and use an appropriate business style.
Ask questions; encourage input from staff.
Assess communication style of individual team members and adapt own communication style accordingly.

  • Communicate directly with customers both internal/external as needed to ensure successful results/outcomes.


Business Strategy and Direction
Know and understand the campus strategic directions. Drive to meet or exceed department/site goals and KPI's.
Develop an understanding of the workcell business strategy as it pertains to Quality.
Build strong, collaborative and respectfulrelationships withBUM, PM, WCM, and Operations Manager.

  • Serve as a Department Subject Matter Expert (SME) for:

    • Verification, Commissioning, Qualification, Validation of new or modified systems, including equipment, test methods, environmental controls and software, etc
    • Handling of product / process non-conformances, complaints, deviations and engineering release orders, etc
    • Advanced Quality Planning (AQP) activities

Cost Management
Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value-added processes, or complete re-engineering of processes and systems) without compromising Quality.
Utilize tools to monitor departmental cost and cost trends, striving continuously to improve value.
Provide feedback to peers (BUMs, WCMs, Functional Managers (FMs) on cost and cost trends.

Forecast Development and Accuracy
Prepare timely and accurate forecasts for the department which includes multiple cost centers. Ensure labor/headcount forecasts are supported by data.
Compare forward forecast results to historical actual results for trend assessment and analysis.

  • Prepare for monthly cost variance meetings, explain any large variances between what was forecasted versus actual.


Drive continuous improvement through trend reporting analysis and metrics management.
Assess the adequacy of data gathering methods utilized by the workcells.
Assure that procedures and work instructions are efficient and not redundant.
Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are best in field.
Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
Understand and drive regulatory and complianceto (i.e. regulatory requirements surrounding ISO13485, ISO14000,FDA 21CFR Part 820).

Drive support for CAPA, complaints, NCMR process and timeliness.
Establish new measurement systems if/where possible.
Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
Ensure 100% adherence to all company policies and procedures (i.e. Health and Safety, Quality).
Ensure all sensitive and confidential information is handled appropriately.
Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
Comply and follow all procedures within the company security policy.


  • B.S. in a Technical or Applied Science discipline (or equivalent Quality / Process / Project / Automation Engineering experience), with 5 10 years quality engineering/assurance experience and a minimum of 3+ years in a supervisory capacity.

  • Strong communication and problem-solving skills required.

  • Strong technical writing skills, specifically related to creation / revision of work instructions, procedures, testing protocol and summary report creation

  • Must be able to translate customer requirements / specifications into the manufacturing level batch / device history record documentation.

  • Effective leader possessing strong interpersonal and conflict management skills.

  • Applied knowledge in the application of Statistical Process Controls (SPC)

  • Applied experience in Measurement System Analysis (MSA) and Gage Repeatability and Reproducibility (GR&R)

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identify, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Posted: 2021-06-09 Expires: 2021-07-08
Sponsored by:
ADP Logo
Sponsored by:
Bank of America Logo

Featured Jobs[ View All ]

Featured Employers

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Automation NPI & Commercial Quality Manager (Medical Device)

Jabil Inc.
Clinton, MA 01510

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast