21 days old

Bell Captain / Temporary

Surf & Sand Resort
Laguna Beach, CA 92651
  • Job Code
    BELLC01236-00001



Surf & Sand Resort, Laguna Beach is proudly a part of JC Resorts, a proven leader in the management and operation of golf and resort properties since 1971. We are located directly on the beach in the heart of Laguna and have been part of the local history since 1948. We are looking for passionate individuals, empowered to create wow moments and lasting memories for every guest, every time. As a family owned business, we treat people like family and believe in the personal touch.



In addition to working in the most beautiful oceanfront location in Laguna, we offer competitive and progressive benefits including complimentary meals.



Join our team of friendly, engaging, professionals who love the Hospitality Industry and want to share it with our guests.



The BELL CAPTAIN is responsiblein assisting the Director of Front Office, Front Office Assistant Manager and the Concierge Manager to oversee staff and operations of Bell, as well as providing assistance to guests and hotel departments to transport and deliver luggage, mail, and other items around hotel property to ensure guest comfort and facilitate hotel operations.



ESSENTIAL DUTIES, include but not limited to:



  • To understand and respond to all guest needs and requests in a timely and professional manner, deferring to an appropriate supervisor when necessary to ensure customer satisfaction.

  • To follow all specified procedures to provide personal, sincere customer service to hotel guests, including greeting and orienting arriving guests; assisting guests to and from their rooms; completing hotel and room orientation; picking up and delivering amenities, laundry, mail, parcels, and other requested items; providing newspaper delivery, ice, giving directions; and assisting to arrange guest transportation.

  • To be responsible for the supervision of the Bell staff and to assist in the hiring, scheduling, and training of the staff.

  • To assist hotel departments, as requested, including mail and parcel delivery.

  • To actively promote the hotels services and facilities to visiting guests.

  • To be available to work irregular hours, including evening, weekends and holidays.

  • To follow all policies and procedures of JC Resorts LLC.

    • To immediately report all suspicious occurrences and hazardous conditions.

    JOB KNOWLEDGE & EDUCATIONAL LEVEL: High school diploma or equivalent required. English fluency required. Previous hotel experience preferred.



    SKILLS AND APTITUDES: Detail oriented. Organized and efficient. Must be able to handle multiple tasks and be able to prioritize. Must be computer literate and be able to use Hotel software. Safety-minded. High quality standards for service. Diplomatic and calm. Strong verbal communications skills. Must display knowledge of currently accepted business telephone etiquette. Courteous, friendly, and professional manner. Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable.



    PHYSICAL DEMANDS: Stands, walks and runs moderate to long distances throughout shift. Ability to stand on his/her feet for up to 8 hours. Frequently required to handle and move objects weighing up to 75 lbs., over moderate to long distances, using appropriate hand trucks and carts. Frequent use of stairs. Bends, climbs, stoops, pushes, pulls, reaches, and lifts to perform routine job tasks. Periodically required to work at very fast pace, under pressure.



    If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodation related to applying for employment at our company, please contact us at 855-318-8947 and/or email us at accessibility@jcresorts.com



    JC Resorts is an equal opportunity employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, and any other status protected by state or federal law.



    We maintain a drug-free workplace and perform pre-employment substance abuse testing.



    Surf & Sand Resort is recognized as one of Cond Nast Traveler Readers' Choice Awards, Top Resorts in Southern California, one of Travel + Leisures Worlds Best, is a member of Preferred Hotels and Resorts and has held the AAA Four Diamond rating for over 20 years.



    Surf & Sand Resort | 1555 South Coast Highway | Laguna Beach, CA 92651
    www.surfandsandresort.com HR direct line: (949) 376-2764



    See job description





    Posted: 2020-11-08 Expires: 2020-12-07
    Sponsored by:
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    Bell Captain / Temporary

    Surf & Sand Resort
    Laguna Beach, CA 92651

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