18 days old

Best Buy AT&T Expert

Best Buy
Evanston, IL 60201
  • Job Code
    771941BR
The AT&T Expert is responsible for creating a world-class shopping experience for our customers while meeting their technology needs with AT&T products and services. They must build quality relationships with retail consumers and provide them with relevant and memorable AT&T product demonstrations. This role provides full-service and solutions support to customers in the AT&T Experience. The AT&T Expert is responsible for delivering profitability by achieving revenue, margin, solutions and operational targets. They also work closely with other employees to demonstrate, promote, and sell AT&T products and services within the Mobile Phone department.

At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Key Responsibilities:

  • Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
  • Acts as a trusted subject matter expert, brand advocate, and product champion for AT&T products and services.
  • Actively engages customers using selling skills to increase sales of AT&T products and services in the designated AT&T Experience and in the Mobile Phone department.
  • Explains complex technology and service plans and makes it simple for customers and other employees to understand.
  • Fields questions about product features and explains benefits to consumers in a way that is engaging and promotes excitement around the products and services.
  • Acts with patience and helpfulness while assisting customers in finding the right products and services.
  • Demonstrates for each customer how finding the right products and services can enrich their lives.
  • Works closely with the rest of the Mobile team to appropriately direct customers to other team members who can provide service to meet their specific needs.
Basic Qualifications
  • 1 year of experience in sales, customer service or related field
  • Ability to work successfully as part of a team
  • Ability to work a flexible schedule including holidays, nights and weekends
Preferred Qualifications
  • Prior experience serving as a specialist in premium, luxury or complex technology solutions
  • 1 year of sales experience
  • 1 year of experience working with consumer electronics products/services






Posted: 2020-09-03 Expires: 2020-10-02
Sponsored by:
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Sponsored by:
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Best Buy AT&T Expert

Best Buy
Evanston, IL 60201

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