Overhead Door Company of Kansas City, a DH Pace Company, aspires to hire an Administrative Support/Billing Specialistto join our team! If you have a high sense of urgency and great interpersonal skills, please apply today for consideration!

Job Responsibilities:

You will provide support with daily activities in the following areas:

• Providing exceptional customer service and representing the company in a professional manner


• Answering a large volume of inbound calls. Identifying the type of call, type of problem, and then scheduling the service appointment


• Promoting all products, services, and quote accurate pricing when appropriate


• Gathering information from the customer to ensure accurate billing


• Entering detailed information in the service ticket that allows the dispatcher to send a qualified technician to the job site


• Assisting with various administrative projects


• Maintaining and promoting a positive attitude toward customers regardless of the circumstances


• Other duties may be assigned

Job Requirements:

• One or more years of customer service experience. Billing experience a plus!


• Strong attention to detail


• Ability to multi-task and work efficiently in a fast-paced work environment


• Successful candidate will have excellent communication and customer relation skills


• You must be comfortable working on the phone the majority of the day and handling a large volume of inbound calls

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products through 50 locations in 24 states. The company is privately-held and family operated for over 90 years, with sales in 2019 at $600M; up from $548M in 2018.

Our benefits package includes:

• Competitive base pay


• Medical, dental, and vision options


• 401k retirement plan + match


• Paid time off plan

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.