Accountabilities:

Work closely with sales and contract administrator to prepare customer set-ups, changes, cancellations, etc. via change tendering in SOFI (Oracle).
Be main point of contact/responsible for local/regional accounts as assigned and interface with these customers and others on billing issues as they arise.
Enforce the use of proper paperwork to process all billing and customer changes.
Accurately input customer additions, changes, cancellations, etc... from proper documentation, ensuring adherence to all corporate guidelines.
Responsible for daily, weekly and monthly billing reviews including proactively monitoring billing reports available through internal operations systems (SOFI/SIR) to ensure accurate billing and eliminate missed billing.
Responsible for entering all manual billing items at month end.
Training of branch personnel on proper billing procedures and policies.
May prepare manual invoices as necessary for customers.
Paperwork is organized and filed timely according to the corporate retention policy.
Generate customer service request as needed.
Work with branch teammates, collection department and customer to resolve billing discrepancies as needed.
Create and retain schedule of customer contracts expiration and/or rate increase dates, and review on a monthly basis with the Sales Associates.
Other duties as assigned.

Primary Requirements:

Must have a strong working knowledge of Microsoft Office programs Windows 7/8; MS Outlook; Word and Excel.
Experience with Oracle, required.
Strong written and verbal communication skills, is a must.
Strong sense of urgency, initiative and drive to provide quality service.
Courteous, tactful and professional phone and people relations, both internally and externally, is essential.
Must be able to work well individually and in a team environment with a positive attitude, at all times.
Must have the ability to work efficiently and effectively in a multi-faceted environment with little or no supervision.
Ability to problem solve with accuracy and detail, is essential.
Ability to identify and maintain confidential matters in all aspects of the business, is also required.
Must have good 10-key by touch and typing skills.