27 days old

Branch Manager

DH Pace Company, Inc.
Arden, NC 28704
  • Job Code

DH Pace Company, Inc., aspires to hire a Branch Manager with a strong general management/operations management background to actively manage our service, installation and sales business.

Position Overview:

  • Developing employees and effectively managing performance, controlling labor and material costs and ensuring service levels meet customer expectations and company standards

  • Assist with employee/job scheduling and provide assistance with technical/mechanical trouble-shooting/problem solving

  • Monitor technicians schedules to ensure timely completion of jobs and accurate customer invoicing

  • Manage the on-call" process for technicians and personally handle escalated customer calls to resolve customer issues

  • Perform employee performance reviews, document performance issues, provide necessary employee counseling with targeted improvement action plans

  • Inventory management to include material and parts ordering

  • Interact with customers to build strong relationships

  • Warehouse safety and security along with other functions to include loading and unloading building materials as necessary for daily customer jobs

  • Prepare bids and quotes for customers as needed

  • Other duties may be assigned


  • Bachelors degree preferred

  • Minimum of ten (10) years experience managing personnel; preferably with a Service Organization in the building products and/or construction equipment rental industry

  • Experience with reading, understanding, and managing the P & L

  • Possess an ability for technical applications, mechanical systems and problem solving

  • Experience conducting meetings with exempt and non-exempt personnel

  • Experience hiring, training, developing and conducting annual performance reviews

  • Must enjoy a high level of activity in a hands-on environment where there is an emphasis on meeting deadlines and providing unmatched customer service

  • Travel is minimal; on occasion to customer job sites and quarterly for senior management meetings

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products through over 50 locations in24 states. Privately owned over 90 years with 50 locations in 24 States and company-wide 2020 Sales over $700M.

Our benefit offerings include:

  • Competitive compensation and bonus incentive potential

  • Medical, dental, and vision options

  • 401k retirement plan + match

  • Company paid life insurance

  • Paid time off plan

  • and more!

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.


Posted: 2021-03-26 Expires: 2021-04-24
Sponsored by:
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Sponsored by:
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Branch Manager

DH Pace Company, Inc.
Arden, NC 28704

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