19 days old

Business Analyst - IS

John Hancock
Boston, MA 02109
  • Job Code
    JobReq0441843
Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

We are seeking a self-motivated, forward thinking business analyst who is obsessed with delighting our customers and is excited to provide that positive user experience.

As a business analyst in our US Segment (John Hancock) Buy Value Stream delivery team, you will be a team member responsible for triaging end user issues in our core admin system for Life New Business. You will collaborate directly with an agile team consisting of Product Owners, Integration Analysts and other stakeholders. The right candidate will also be someone who's motivated to get it done together, loves learning, problem solving and using technology.

What's in it for You?

  • Exposure to project development lifecycle /agile methodologies
  • Exposure and upskill on trending tools for collaboration, agile tools for defect tracking (JIRA), exposure to Human Centered Design (HCD)
  • Hybrid working environment
  • Service recognition for career highlights and work anniversaries which includes but not limited to personalized messages from C-Suite Manulife/John Hancock executives, peers and management.
  • Earned rewards from these can be used towards purchasing brand name products

What will you do?

  • Intake of user issues, triaging issues and working with IT and/or the vendor find a resolution.
  • Identifying instances and coaching back when the issue is the result of user error.
  • Collaborating with the training team to revise/enhance documentation to ensure understanding and accuracy.
  • Working closely with the vendor to communicate user and customer needs to facilitate stronger analysis and better solutions.
  • This role requires the successful candidate to provide support during weekend implementations (the team rotates, each person generally works one weekend morning every month or two).
  • Working in collaboration with product owners on implementation weekend providing guidance to users to validate any new functionality

What you bring?

Must have:

  • Driven and enthusiastic working in Information Technology (IT)
  • Exposure to project management and agile principles and methodologies Strong analytical skills and communication
  • Strong teamwork and collaboration
  • Minimum of 4+ years of experience in a business analyst role
  • Minimum of 2+ years of experience working in the Life Insurance industry
  • Post-secondary education, and /or related business experience.
  • Good verbal and written communication skills
  • Strong structured analytical/problem solving skills
  • Experience with Agile principles and/or other similar principles
  • Flexibility and desire to learn

If you are ready to unleash your potential, it's time to start your career with Manulife/John Hancock.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com .

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance , annuities , investments , 401(k) plans , and education savings plans . Additional information about John Hancock may be found at johnhancock.com .

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention,advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies .To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

E EO is the Law I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency





Posted: 2021-11-12 Expires: 2021-12-11
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Business Analyst - IS

John Hancock
Boston, MA 02109

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