14 days old

Business Analyst

Liveops Agent Services, LLC
Scottsdale, AZ 85251
  • Job Code
    BUSIN01264-00001



As a Professional Services Business Analyst, you will be part of a dedicated team within the Solutions Services organization supporting client operations, work internally with a variety of cross-functional groups, and develop technical solutions for business problems.



The Purpose of Your Role



Your primary mission as a Business Analyst will be to help define, analyze, and manage implementation projects for Liveops clients. Managing your projects through the entire life cycle, you will handle business analysis, defining requirements and architecting solutions. You will become an expert on the use of Liveops technology to creatively solve client needs. Your prior experience in a client-facing customer support, business analyst, or professional services role will allow you to hit the ground running.



The Qualifications Were Looking For



  • Strong communication skills (written and oral)

  • Strong organizational skills

  • Knowledge in data transfer technology, such as FTP/SFTP and APIs

  • Ability to read and understand technical documents, such as XML input/outputs

  • Data analysis experience is beneficial

  • Call Center experience a plus

  • BS/BA from an accredited 4-year university

  • 4 + years experience

The Competencies You Bring



Attention to detail, Business Acumen, Data Gathering & Analysis, Nimbleness & Flexibility, Oral & Written Communication, Results Oriented, Teamwork.



The Value You Deliver



  • Translate client business needs into clear technical requirements.

  • Fully own and multitask the execution of multiple client programs, including troubleshooting and debugging.

  • Identify internal inefficiencies and drive process improvement and innovation.

  • Collaborate with cross-functional teams to continuously improve Liveops service delivery and performance.

  • Respond to client requests for operational support and troubleshoot issues.

  • Monitor Processes, investigate discrepancies, and conceptualize improvements.

  • Demonstrates highly developed technical expertise, deep organizational knowledge, and sound analytical skills in order to contribute to the business and build credibility with clients

  • Ability to prioritize tasks and multitask while keeping a strong attention to detail

  • Ability to work autonomously and make decisions while maintaining a team-focused atmosphere

  • Resourcefulness to identify and use the information and assistance needed to tackle client problems

  • You are a highly motivated self-starter with a can-do attitude and ability to problem-solve through a collaborative and team-oriented approach



About Liveops:



Liveops is a virtual call center offering an on-demand skilled workforce of onshore virtual agents for all customer service and sales needs.



With more than 20 years of experience offering flexibility, scalable talent, and meaningful work, Liveops has been improving the lives of its agents, clients, and employees by creating endless opportunity. Our virtual-flex model has enabled more than 400 organizations across service industries including retail, healthcare, insurance, tax, telecom, and government to trust Liveops to deliver a fully scalable enterprise workforce, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers.



Liveops exists to improve the lives of our agents, clients, and employees. As a Liveops employee, youre part of a purpose-driven culture that values curiosity, collaboration, and results. We encourage diverse perspectives to create better outcomes, celebrate initiative, and build relationships based on trust and transparency. We offer outstanding benefits including insurance, 401k match and a flexible vacation plan.



Eligibility Requirements



Eligible States for Employment; Alabama, Arizona, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Michigan, Mississippi, Nebraska, New Jersey, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Wisconsin



Legal authorization is required to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future.





Equal Opportunity Employer





Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities



The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)



See job description





Posted: 2021-06-07 Expires: 2021-07-06
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Business Analyst

Liveops Agent Services, LLC
Scottsdale, AZ 85251

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