19 days old

Business Analytics Change Manager - Evernorth

Memphis, TN 38103
  • Job Code

Health Plan Analytics offers innovative solutions that provide actionable insights to internal and external business partners and customers that help reduce health costs, improve outcomes, provide financial security and measure/forecast business performance. The Provider Contracting and Network Performance Experience Group drives the vision and delivery of solutions to maximize healthcare affordability through the provider contracting process. This role will be responsible for the change management and adoption of the strategic assets built by our team.

Duties and Responsibilities

  • Develop and manage Change Management strategies and plans, using proven Change Management methodologies and related tools
  • Lead efforts to drive faster adoption, utilization and proficiency of changes that impact employees with a focus on increasing benefit realization
  • Work closely with key business leaders and stakeholders to understand implications of change across multiple business units
  • Drive engagement, awareness and preparedness for change through a robust stakeholder engagement strategy
  • Align and collaborate with project delivery team members to develop and manage work plans for Change Management related activities
  • Design, develop and implement a communication strategy for Change programs and initiatives
  • Partner with Communications experts within the team to deliver on a communication strategy
  • Develop strong, credible relationships with Experience Owners and operational leaders
  • Demonstrate excellent communication skills, both written and oral, communicate effectively with senior management, process owners, stakeholders, and other audiences through various communication methods
  • Execute on change management deliverables and providing regular updates on status
  • Maintain in-depth knowledge of Provider Contracting and Network Performance products
  • Maintains good understanding and application of contracting principals

This position is with Evernorth, a new business within the Cigna Corporation.


  • Two or more years of organizational change management or applicable experience required
  • Experience and broad knowledge of change management principles, methodologies, and best practices; Certification in the Prosci model (or another equivalent Change Management certification) is a plus
  • Bachelor's degree required - or equivalent business experience
  • Experience supporting change management initiatives in a medium to large scale business environment
  • Project Management certifications (e.g. PMP, CAPM) a plus
  • Familiarity with Agile project management approaches, tools and phases of the project and product lifecycle
  • Exception communication skills - both written and verbal
  • Strong, demonstrated presentation skills, including both development and delivery of content
  • Ability to engage, influence and communication effectively through multiple levels of the organizational structure
  • Demonstrated ability dealing with ambiguity when driving a change management strategy, while also acting with urgency
  • Ability to adapt style and approach to different projects and programs
  • Proven ability to develop strong working relationships and establish credibility across organizational levels
  • Build and maintain a positive working relationship with teammates and matrix partners
  • Continually strive to improve their own skills and competencies by demonstrating initiative to participate in ongoing coaching and training programs
  • Self-directed and capable of leading a cross discipline team to drive sustainable change
  • Demonstrated ability to drive results required

This position is not eligible to be performed in Colorado.

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Posted: 2021-02-09 Expires: 2021-03-10
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Business Analytics Change Manager - Evernorth

Memphis, TN 38103

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