20 days old

Business Analytics Senior Advisor (Customer Personalization Analytics) - Evernorth

Bloomfield, CT 06002
  • Job Code
Evernorth Services' Global Data & Analytics organization offers solutions that provide actionable insights to internal and external business partners and customers to reduce health costs, improve outcomes, and measure and forecast business performance.

In this role, you will work closely with the customer advocacy and personalization strategy, product, service operations, digital and IT stakeholders to understand their strategy and provide recommendations on making data-driven decisions to meet their business objectives. The BA Senior Advisor will be responsible for conducting advanced analytics, research activities and health insurance program evaluations in efforts to provide a positive customer engagement experience leading to positive health outcomes. The goal of this position is to focus on a new Evernorth analytic product offering that fits into a service and digital-first model called Coordinated Services. This involves working on a next generation recommendation engine with new next best opportunities (NBOs) either in their ideation, creation, productionalizing and evaluation.

You will work both independently and collaboratively within the Customer Personalization Analytics team and business stakeholders, exercising professional judgment and initiative, and accountability for the delivery and reliability of their work.

So, you're interested in becoming the newest member of this team? Great choice! Let's check some boxes to see if you fit the bill:

Perform advanced trend analytics to answer "what happened?"

Mine data to answer "where are the opportunities?"

Conduct root cause statistical analyses to answer "why did this happen?"

Develop predictive models to answer "what will happen next?" and "who will take said actions and through what channel?" or build business algorithms to answer "how can we best guide our customers?"

Deploy science-based, evaluation processes to answer "how can we get better?"


You will be expected to have demonstrated the requisite content knowledge related to statistical modeling techniques, evaluating program outcomes and/or consumer and/or health services research to act independently in this role. The person we choose may have a strength in one or more of the areas mentioned above and we would like to form a team with multiple strengths. However, you do not have to be strong in all aspects of analytics (opportunity analytics, modeling, algorithm development, evaluation science) for we need teammates with diverse analytic backgrounds to assist us. You will interface with business, digital, service, clinical, pricing, actuarial, reporting, product development, operations, and marketing departments as needed. The ideal candidate for this role will be highly motivated, flexible and embrace change.

This position is with Evernorth, a new business within the Cigna Corporation.


  • Extraction and analysis of large healthcare claims and customer relationship management (CRM) datasets
  • Opportunity analysis including descriptive and multivariate statistics to identify patterns in the data
  • Design models or business algorithms that will further power current and new "Next Best Action" rules
  • Design prospective and/or retrospective studies to determine the effectiveness of "Next Best Action" recommendations and solutions i.e. matched-case control and randomized control trials
  • Employ survey techniques such as sampling and questionnaire design. Consult with stakeholders on questions, scales, and composites
  • Creation of actionable insights and recommendations for business leaders
  • Work to support the automation of model insights to include ongoing tuning, monitoring, efficacy and effectiveness
  • Work in native and cloud environments to conduct advanced analytics
  • Presentation of results and recommendations to non-technical business partners and stakeholders to help drive the decision-making process and support business operations for internal and external customers


  • 5+ years' of experience in healthcare related analytics
  • Experience using SQL and/or Spark for querying large datasets
  • Experience building, interpreting, and deploying machine learning models (binary classification, recommender models) in Python (highly preferred) or other programming languages
  • Proven experience in qualitative research and user-centered design methods as well as quantitative, behavioral analysis, and statistical concepts
  • Self-motivated with strong leadership qualities, including a strong customer focus, managing stakeholder expectations, and influencing decision-making
  • The ability to collaborate and communicate effectively across the organization at different levels
  • Ability to successfully navigate and contribute in a highly-matrixed environment
  • Advanced degree in Statistics, Math, Biostatistics, or Epidemiology highly preferred

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 104,700 - 174,500 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna .

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Posted: 2023-01-10 Expires: 2023-02-08
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Business Analytics Senior Advisor (Customer Personalization Analytics) - Evernorth

Bloomfield, CT 06002

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