Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers.

As a Business Experience Planning & Administration Specialist (Communications Specialist) within PNC's Technology Infrastructure Services organization, you will be based in Pittsburgh, PA.

You will work with a team to gather critical event, program and project details while utilizing various channels to effectively communicate across the enterprise.

In this role, you will have the opportunity to leverage your relationship building skills and partner with various teams across the organization to create communication plans pertaining to strategic initiatives and segment oriented activities. You will be responsible for drafting, reviewing, scheduling and publishing content on a daily basis, while ensuring messaging aligns with overall team priorities. You will work closely with the TIS Communications team to collaborate on new ideas and ways of working.

Additionally, you will help with event planning logistics for numerous events sponsored by Technology Infrastructure Services.

Key Responsibilities:

Designs, develops, produces and consults on a variety of internal communications and events such as town hall meetings, presentations, newsletters and executive communications.
Works with program and project stakeholders to translate highly technical documents and is responsible for creating and distributing communications for a various audiences.
Plans, researches, and develops content for increasingly complex communications initiatives.
Ensure all communications have consistent messaging and align with strategic priorities.
Identifies opportunities to communicate and partners to ensure content is clear, concise and accurate.
Participates on project teams, influences outcomes, and evaluates success as appropriate.
Analyzes survey data and processes to improve future communications and team efficiency.
Use of collaboration tools and communication forums such as Jira, Confluence and Mattermost to facilitate messaging, team transparency, tasks, review/approvals and content updates.

The ideal candidate will have the following qualifications:
Adaptable to change
Continuous learner
Motivated to be part of a fast-moving, cross-functional team
Outstanding communicator and team collaborator
Driven by empathy and a passion for understanding people
Proficient in Microsoft Office, specifically PowerPoint
Familiar with Adobe Creative Suite
Organized and have proficient project management skills
Experience with working within multiple teams and synthesizing information for different audiences

Job Description

• Provides support and assistance for implementation and/or administrative efforts for line of business initiatives. Demonstrates commitment to quality by delivering the CARES model to customers and/or internal partners.
• Identifies more complex problems and provides advice and resolution in support of line of business initiatives.
• Partners with other departments or other functional areas in support of line of business initiatives.
• Independently provides data collection, research and reporting for assigned line of business initiatives.
• Recommends and delivers best practices and learning plans that meet business objectives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Accuracy and Attention to Detail Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.

Analytical Thinking Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.

Business Process Design Knowledge of business process design techniques that encourage a critical, fresh look at key processes and focus on optimizing organizational performance; ability to apply this knowledge appropriately to diverse situations.

Data Gathering and Analysis Knowledge of data gathering and analysis tools, techniques and processes; ability to use these to gather and analyze data on the learning needs of a target population.

Effective Communications Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Planning: Tactical, Strategic Ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.

Problem Solving Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.

Work Experience

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

Bachelors

Disability Accommodations Statement:

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

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