24 days old

Business Transient CRFP Strategy Specialist

Atlanta, GA 30303
  • Job Code

About us

Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, theres countless opportunities at your fingertips.

Were growing; grow with us.

Your day to day

IHG is seeking experienced customer service individuals to join the RFP Customer Support Team. The teams primary responsibility is to respond to RFPs with accuracy and in a timely manner. They are also expected to work with various business units to collect information needed to reply to the RFP and collaborate with members across the organization to handle more complex requests for proposal. Individuals on this team must be adept at using systems, can understand, and follow Standard Operating Procedures, manage multiple RFPs in various stages of the process, and thrive in a fast paced environment with multiple stakeholders representing all lines of business. The ideal candidate will be a detail oriented team player able to deliver extraordinary customer service via all channels of communication including telephone, email, and in person.

Essential Duties and Responsibilities (Key Activities)

  • The position requires an individual with proven customer support experience. Excellent communication skills are required, including superior phone contact handling skills and active listening.

  • The incumbent must have strong customer orientation and adaptability, with the expertise to respond to different types of personalities appropriately, and the resilience to deal with occasional stressful or urgent situations.

  • The ability to multi-task, prioritize and manage time effectively are essential for this role.

  • Computer skills including ability to quickly learn and become proficient at new systems and processes, along with basic business office skills. etc. is important as negotiations occur across multiple systems

  • Ability to read and follow standard operating procedures are required

  • Ability to handle escalation protocol, tracking and meet or beat all defined SLAs

  • Ability to articulate and trouble shoot problems as well as facilitate conversations to resolve issues

  • Ability to foster collaboration amongst varies business units and pull together cross-functional teams to address non-standard / complex RFP responses

  • Ability to effectively use conflict resolution strategies to diffuse situations and work towards resolution

What we need from you

Required Skills & Qualifications

  • Minimum of 2+ years experience in the hotel/service industry

  • In depth knowledge of IHG sales systems and processes

  • Pro-active approach and the ability to meet deadlines

  • Excellent communication and administrative skills

  • Ability to be self-motivated, organized and demonstrate good team-work

  • Stakeholder management at senior level

  • Proven People management track record

  • Ability to network internally and with external customers

What we offer

Well reward all your hard work with a great salary and benefits including great room discount and superb training.

Join us and youll become part of the global IHG family and like all families, all our individual team members share some winning characteristics. As a team, we work better together we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individuals, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued.We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.

Posted: 2021-03-26 Expires: 2021-04-24
Sponsored by:
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Business Transient CRFP Strategy Specialist

Atlanta, GA 30303

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