1+ months

C&R Team Manager II

Newark, DE 19715
C&R Team Manager II

Newark, Delaware

**Job Description:**

The Team Manager will lead associates that make outbound collection calls by fully servicing delinquent accounts at Bank of America. In addition to the day to day management of a team of employees and related activities, the Collections & Recovery Team Manager II contribute in a role of greater complexity, impact, scope, and scale. Assumes lead responsibility for division wide projects, leading other team managers. Mentors team managers and leads the department in the absence of the unit manager. May also solely manage some form of Risk and Credit functions such as pre-charge-off, charge-off or a lending function that impacts the profitability of our company. Job function requires knowledge and management experience from multiple processes, product lines and/or in multiple LOBs. Serves as a liaison with support partners (ORM, Compliance, Tech). Typically has 2-4 years previous supervisory experience.

_Initially you will be required to work from home and/or remotely in this role and will require the following:_

_Internet Service Provider at home (no public WiFi or Internet)_

_Sufficient room to set up a laptop, monitor, keyboard and mouse_

_Comfortable space to work for a full shift_

_Quiet, private and SECURE space in which to work_

**Required Skills**

- 1+ years of collections and recovery processes and systems

- 1+ years prior management or leadership experience

- Bachelors degree or higher from an accredited 4 year university

- Proven experience and ability to successfully achieve department goals

- Excellent verbal and written communication skills

- Results driven and metric focused

- Ability to motivate and drive results

**Desired Skills**

- In depth understanding of Collections and Recovery Scoreboards and performance management

- Reporting Experience

- Call Center experience

- Deposit product and system experience

- College graduate


2nd shift (United States of America)

**Hours Per Week:**


Learn more about this role

Full time


Manages People: Yes

Travel: No


Talent Acquisition Contact:

Referral Bonus:

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .

To view the "EEO is the Law" Supplement, CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of Americas Drug-free workplace and alcohol policy, CLICK HERE .


  • Banking / Finance
Posted: 2020-12-12 Expires: 2021-02-15

Success begins with building relationships.

At Bank of America, our customers are at the center of everything we do. Our focus is on helping each one find the right financial solutions. With a wide range of career opportunities available, we invite you to realize your career goals with us while assisting customers with what matters most to them.

Welcome to Careers at Bank of America.

Sponsored by:
ADP Logo
Sponsored by:
Bank of America Logo

Featured Jobs[ View All ]

Featured Employers

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

C&R Team Manager II

Bank of America
Newark, DE 19715

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast