12 days old

Call Center Representative

Arhaus
Boston Heights, OH 44236
  • Job Code
    CALLC005776

NOT A REMOTE POSITION


Arhaus is growing and we looking for talented people to join our Call Center Team; known at Arhaus as our Concierge Team.


Our Call Center Team embodies the concierge philosophy by maintaining high levels of service and guest satisfaction by offering our guests focused, friendly and efficient service. Our Call Center representatives are an extension of the Arhaus brand which represents quality, integrity, and a drive to delight our guests.


We are looking for talented people who strive for excellence and have a passion for helping others. Our business casual environment in our beautiful new facility makes it all the more enjoyable to be in this guest support role.


RESPONSIBILITIES:


  • Provides post-sales support by reviewing fully committed orders for accuracy and completeness

  • Makes outbound calls, receives inbound calls, schedules deliveries, collects balances due, and assists with client order inquiries

  • Performs Guest issue resolution in a timely manner in an inbound call center environment

  • Collaborates with additional resources within the Concierge group to resolve all Guest issues in real-time

  • Manages and maintains open logs to provide excellent client service

  • Provides post-sales support to include but not limited to: delivery, missing items, damaged items, special order returns and exchanges, discount negotiation and processing, gift card processing, the delivery driver calls, and coordinating repairs at the warehouse

  • Communicates with guests after delivery to ensure complete satisfaction

  • Contributes to the productivity, effectiveness, and efficiency of the department

  • Takes on difficult challenges, finds creative solutions, and demonstrates the ability to multi-task

  • Extends the highest level of courtesy and friendliness to every client

  • Other duties and responsibilities as assigned

REQUIREMENTS:


  • Education Level: High School or Equivalent

  • Call Center experience is preferred

  • Must possess strong communication skills

  • Excellent organizational skills, superbly accurate, and process-savvy

  • Deadline driven and enjoys making a difference

  • Possesses a pleasant demeanor and maintains a positive attitude

  • Demonstrates ability to work independently and within a team

  • Maintains good personal appearance; follows dress code and maintains good personal hygiene

BENEFITS


  • Exceptional advancement opportunities

  • Competitive earnings and generous employee discount

  • Medical, dental, and life insurance benefits (Programs differ between full-time and part-time employees. Benefits vary based on position)

  • Flex spending plan

  • 401K retirement program and 529 college savings plan

  • Paid vacations and holidays (Full-time employees only)

  • Employee referral program

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.



Customer Service





Posted: 2023-01-21 Expires: 2023-02-19
Sponsored by:
ADP Logo
Sponsored by:
Bank of America Logo

Featured Jobs[ View All ]

Featured Employers

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Call Center Representative

Arhaus
Boston Heights, OH 44236

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast