25 days old

Call Center Supervisor

Jovia Financial Federal Credit Union
Uniondale, NY 11553
  • Job Code

Say Hello to Working on the Bright Side

We are Jovia Financial Credit Union (Formerly NEFCU). Our name evokes a way of joy, a feeling of optimism, trust and banking on the bright side. We are a new kind of credit union, one that combines service and value with the convenience that todays technologies allow. Our friendliness and energetic spirit make it easy to do business with us. At Jovia, our dynamic, fast growing culture awaits- come see for yourself.

Now with more than 3 billion in assets, 200,000 members, and 450+ employees, we attract the best and the brightest talent-- who do the right thing, present a can-do spirit in a culture of fun, fulfilment, advancement and development. Find your joy here, every day.

We give you:

  • Competitive compensation with paid training

  • Open communication and an amazingly positive staff

  • Managers who value input from their employeeswe believe in you!

  • A friendly, inviting work environment

  • Work that feels like a second home with family events hosted by Jovia!

  • Leaders who are involved, transparent and coach you

  • Professional development and a perfect atmosphere for learning

  • Fun social activities to nurture creativity and teamwork

  • Business casual dress with annual corporate gear allowance!

  • Great benefits Med/Dent/401K/pension, and tuition reimbursement and more (Full Time employees)

  • School Loan Repayment & Gym Reimbursement (Full Time employees).

  • Lots of growth and advancement potential

  • A CEO with brilliant vision and aspiration

Want to know why were so happy? Click here to learn and meet our CEO!

What you will be doing:

  • Supervise, coach and develop a high performing team focused on efficient resolution of member interactions and achievement of all department sales, service, productivity and quality goals

  • Conduct regular coaching sessions with assigned team members

  • Oversee onboarding of new employees

  • Provide consistent floor presence, and act with sense of urgency to assist the team with member interactions and problem resolution

  • Utilize Avtex Phone System capabilities

  • Accept, handle and resolve complex issues/escalated member situations and make decisions with established guidelines

  • Act as a liaison between organizational partners and the Contact Center

What we need from you:

  • Bachelors degree or minimum of 4 years of relevant experience in the financial industry or Call Center environment with direct customer contact

  • Previous banking or financial services experience

  • Supervisory and technical experience preferred

  • Ability to handle multiple priorities with organization, attention to detail and follow-through

  • Ability to lead and manage others effectively

  • Desire to provide outstanding member service

  • Ability to discuss products and services

  • Professional appearance coupled with an enthusiastic, assertive personality.

  • Self-motivated

  • Strong computer skills

  • Proficient verbal and written communication skills required

Be part of a growing not-for-profit organization where People are EverythingYou are important to us. Help our members meet their financial goals and achieve their dreams. Lets talk!

At Jovia, we celebrate innovation, diversity, teamwork, excellence, and integrity. We are an equal opportunity employer and offer competitive compensation and benefits packages to recruit, retain, and reward top talent. We would like to be your partner in success and happiness!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

See job description

Posted: 2022-07-15 Expires: 2022-08-13
Sponsored by:
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Sponsored by:
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Call Center Supervisor

Jovia Financial Federal Credit Union
Uniondale, NY 11553

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