15 days old

Call Taker Dispatcher (Customer Service Rep)-IN

Superior Air-Ground Ambulance Service
Highland, IN 46322
  • Job Code
    757
Call Taker Dispatcher (Customer Service Rep)-IN
Superior IN - Highland (911), 2605 Garfield, Highland, Indiana, United States of America Req #757
Monday, January 4, 2021
Superior Air-Ground Ambulance Service, Inc. is committed to attracting and retaining the best talent. We are an Affirmative Action/Equal Opportunity Employer. Qualified applicants of all backgrounds are encouraged to apply. M/F/V/D
Superior Air-Ground Ambulance Service, Inc.is the largest independent, locally owned and operated Emergency Medical Service provider in NorthernIllinois and Northwest Indiana.We provide wheelchair transportation, Basic Life Support, Advanced Life Support, and Critical Care Ground Transportation; as well as Critical Care Rotary AirTransportation. Much of our provensuccess is attributableto the exceptional, compassionatecustomer service provided byour employees.

Customer Service Representative (Call Taker)

Essential Duties & Responsibilities:

  • Answer, screen, and direct calls for entire company
  • Distinguish the need for emergency transportation
  • Pre-arrange transport for facilities while determining the level of care needed for the patients
  • Arrange specialty and critical care transportation
  • Provide information and assistance for customer service inquires as needed
  • Communicate with multiple departments and EMS personal
  • Provide supportive information to customers to assist them in arranging appropriate transport
  • Develop effective solutions for customer service issues
  • Direct calls to Flight desk as appropriate
  • Other duties as assigned
Qualifications:
  • Pleasant, professional phone manner
  • Detail oriented
  • Typing skills of 30 wpm or better
  • Ability to excel in high-stress environment
  • Adapt to frequently changing policies
  • Ability to learn policies and procedures for facilities and recognizing when to apply them.
  • Medical background a plus
  • EMD certification will be required within 1 year of employment

Superior Air-Ground Ambulance Service, Inc. is committed to attracting and retaining the best talent. We are an Affirmative Action/Equal Opportunity Employer. Qualified applicants of all backgrounds are encouraged to apply. M/F/V/D

Superior Air-Ground Ambulance Service, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.





Posted: 2021-01-06 Expires: 2021-02-04
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Call Taker Dispatcher (Customer Service Rep)-IN

Superior Air-Ground Ambulance Service
Highland, IN 46322

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