9 days old

Change, Release and Deployment Manager

Baxalta U.S., Inc.
Lexington, MA 02421
  • Job Code

By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takedas Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Description

Are you looking for a patient-focused, innovation-driven company that will inspire you and empower you to shine? Join us as a Change Release and Deployment Manager

At Takeda, we are transforming the pharmaceutical industry through our R&D-driven market leadership and being a values-led company. To do this, we empower our people to realize their potential through life-changing work. Certified as a Global Top Employer, we offer stimulating careers, encourage innovation, and strive for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our global teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

As a Change, Release and Deployment Manager, you will be a key player in providing ITIL best practice service management process consulting at a strategic, design, and operational level for the Takedas environment.


  • Defines, establishes and maintain Global IT Service Management Core Processes based in ITIL best practice.
  • Serves as Service Management Process owner and subject matter expert for the following processes :
    • Change Management
    • Release and Deployment Management
  • Support other Service Management Process and manage process integration to enable Integrated Service Management model.
  • Leads the implementation and adherence of the set of ITSM Processes globally.


  • Defines and monitors process KPIs to identify risks and issues.
  • Oversees implementation, coaching and monitoring adherence of ITSM Processes globally.
  • Establishes the process definition plan, identify the reviewers and process sign-off mechanism.
  • Initiates and maintains a process compliance training program for IT internal resources as well as service provider(s) staff by working with IT training team.
  • Provides proper hand-holding of the processes to service delivery/operation team (including Service Providers).
  • Manages the relationship with other IT teams to be able to operate end to end services with customer satisfaction.
  • Analyzes both Process and Service performance to provide inputs for build actions and/or decision making.
  • Leads ITIL maturity audits and provides recommendations to ensure continual improvement. Drives continual process improvement.
  • Collaborates with both Service Integration team and ServiceNow Platform team for improvement.
  • Being as backup when other Service Management process owners are unavailable to continue business operations.


  • Bachelor's degree in Computer Science or a related field preferred or relevant systems experience.
  • 7+ years of information systems experience in multiple areas of IT.
  • 3+ years of global project leadership and execution.
  • ITIL accredited.
  • Experience of managing outsourced service providers.
  • Ability to work comfortably and diplomatically across departments within a large international corporate environment.
  • Ability to communicate effectively with multiple levels including, managers and staff.
  • Ability to partner effectively on cross-functional projects or teams.
  • Ability to adapt across multiple functions including internal and external teams.
  • Excellent project management skills and ability to keep multiple priorities moving at the same time.
  • Excellent planning, analytical and interpersonal skills.
  • Experience in managing services delivery, including support during IT integrations and divestitures.
  • Demonstrated skills/results in the following: Communications and Accomplishing results through others.
  • Business knowledge, analytical, and problem-solving skills.

This positing excludes CO candidates


Lexington, MA

Worker Type


Worker Sub-Type


Time Type

Full time

Posted: 2021-06-07 Expires: 2021-07-06
Sponsored by:
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Change, Release and Deployment Manager

Baxalta U.S., Inc.
Lexington, MA 02421

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