14 days old

Chase Park Plaza Cafe Attendant

Sonesta International Hotels Corporation
St Louis, MO 63103
  • Job Code

Job Description Summary

Provide fast and courteous service of food and beverages to guests and ensure quality of food and beverage presentation; process payments for guest meals according to established policies and procedures.

Job Description

  • Key Job Functions
    • Prepare and serve menu items such as coffees, drinks, sandwiches, salads, etc. in a prompt and professional manner.
    • Follow food and beverage preparation and usage instructions to minimize waste.
    • Up-sell menu items and specials to maximize food and beverage revenues.
    • Work within policy to accommodate guests special food and drink requests.
    • Ensure adequate supply of plates, utensils, napkins, and other supplies throughout shift; replenish/restock supplies and inventory according to established procedures and guidelines.
    • Perform all pre-shift and post-shift duties, side-work, and related paperwork.
    • Maintain a clean, neat and well-organized work area, including but not limited to refrigerators, display cases, counters, and seating areas.
    • Report all unsafe or malfunctioning equipment, safety hazards, or maintenance problems to management.
    • Receive and process customer payments according to established cash handling policies and procedures to ensure the security of monies, credit and financial transactions.
    • Process take-out orders; may answer room service phone and process room service orders.
    • Promote teamwork and quality service through daily communication and coordination with other departments.
    • Perform other duties as assigned.
  • Deliver Passionate & Engaging Service to our Guests
    • You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
    • You will consistently deliver our GUEST model:
      • Greet or welcome everyone, warmly with a smile
      • Use eye and ear contact and guests name
      • Establish/anticipate needs
      • Solve and own all requests/complaints
      • Thank everyone
  • Build solid relationship with your Colleagues
    • Treat colleagues with respect and dignity
  • Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Additional Job Description

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

  • Track record of delivering exceptional guest or client experience
  • Appropriate professional appearance and demeanor
  • Prior customer service and/or cash handling experience in the hospitality industry, preferred
  • Carrying or lifting items weighing up to 50 pounds
  • Standing up and moving about the work area
  • Handling food, objects, products and utensils
  • Bending, stooping, kneeling
  • Communication skills are utilized a significant amount of time when interacting with the guests and describing menu items, methods of preparation, etc.
  • Reading and writing abilities are utilized often when preparing meals from instructions or when monitoring inventory.
  • Mathematical skills, including basic math, percentages, quantities, and variances are used frequently.
  • Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
  • May be required to work nights, weekends, and/or holidays.


Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

  • Medical, Dental and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. 

Posted: 2021-06-08 Expires: 2021-07-07
Sponsored by:
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Chase Park Plaza Cafe Attendant

Sonesta International Hotels Corporation
St Louis, MO 63103

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