14 days old

Claims Initiation Analyst II

Phoenix, AZ 85067
Claims Initiation Analyst II



Phoenix, Arizona



**Job Description:**



Receives incoming calls and assists customers with questions or issues regarding potential claims related activity. May handle supervisor or escalated phone calls & correspondence regarding customer claims. Considered a subject matter expert on multiple claims types and makes complex decisions based on judgment and research. Follows established and uses multiple systems and tools. May be responsible for moderately complex research and analysis of account activity to assess levels of risk or fraud. May receive calls from internal employees who need support to resolve complex call types or require an answer to a procedural, process, or situational questions though multiple channels. May need to provide decisions regarding credit or debits to customers accounts



**Multiple Shifts May Be Available**



+ **Initially** you may be required to work from home and/or remotely in this role:

+ Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection)

+ Sufficient room to set up a laptop, monitor, keyboard and mouse

+ Comfortable space to work for a full shift

+ Quiet, private and SECURE space in which to work



Required Skills:



Strong customer service skills



Flexible and willing to respond positively to change



Ability to apply sound judgment, effectively solve problems, and determine fraudulent activity consistently



Excellent written and oral communication skills



Ability to de-escalate difficult client situations



Ability to multi-task as business needs dictate with phone and typing required



Ability to work in a client based environment meeting goals



Flexible with schedule as business needs arise



Must have a strong and positive work ethic and follow Bank of America's Core Values



Must be flexible and adapt quickly to change



**Job Band:**



H7



**Shift:**



1st shift (United States of America)



**Hours Per Week:**



40



**Weekly Schedule:**



Monday-Friday: 7:30am-4:00pm



**Referral Bonus Amount:**



0



**Job Description:**



Receives incoming calls and assists customers with questions or issues regarding potential claims related activity. May handle supervisor or escalated phone calls & correspondence regarding customer claims. Considered a subject matter expert on multiple claims types and makes complex decisions based on judgment and research. Follows established and uses multiple systems and tools. May be responsible for moderately complex research and analysis of account activity to assess levels of risk or fraud. May receive calls from internal employees who need support to resolve complex call types or require an answer to a procedural, process, or situational questions though multiple channels. May need to provide decisions regarding credit or debits to customers accounts



**Multiple Shifts May Be Available**



+ **Initially** you may be required to work from home and/or remotely in this role:

+ Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection)

+ Sufficient room to set up a laptop, monitor, keyboard and mouse

+ Comfortable space to work for a full shift

+ Quiet, private and SECURE space in which to work



Required Skills:



Strong customer service skills



Flexible and willing to respond positively to change



Ability to apply sound judgment, effectively solve problems, and determine fraudulent activity consistently



Excellent written and oral communication skills



Ability to de-escalate difficult client situations



Ability to multi-task as business needs dictate with phone and typing required



Ability to work in a client based environment meeting goals



Flexible with schedule as business needs arise



Must have a strong and positive work ethic and follow Bank of America's Core Values



Must be flexible and adapt quickly to change



**Shift:**



1st shift (United States of America)



**Hours Per Week:**



40



Learn more about this role



Full time



JR-21034266



Band: H7



Manages People: No



Travel: No



Manager:



Talent Acquisition Contact:



Kelsey Burns



Referral Bonus:



0

Industry

  • Banking / Finance
Posted: 2021-06-08 Expires: 2021-07-17

Success begins with building relationships.

At Bank of America, our customers are at the center of everything we do. Our focus is on helping each one find the right financial solutions. With a wide range of career opportunities available, we invite you to realize your career goals with us while assisting customers with what matters most to them.

Welcome to Careers at Bank of America.


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Claims Initiation Analyst II

Bank of America
Phoenix, AZ 85067

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