25 days old

Client Account Support Analyst - Express Scripts

Fairfield, OH 45014
  • Job Code

The Pharmacy Operations Group is crucial to achieving our mission of helping to achieve a more sustainable health care system and better health for all. Members of this team are on the front line every day - interacting with patients, strategizing on improvements and efficiencies, and processing more than one million prescriptions that come through our world-class pharmacies and distribution facilities across the country.


  • Provide technical support in a fast paced environment to customers via telephone and email ability to troubleshoot track, and resolve technical problems in Internet environment
  • Assist customers with accessing and navigating websites and answer any technical, navigational or Web site related questions
  • Work collaboratively with other departments to resolve issues
  • Operate internal applications along with Microsoft Excel Outlook and Word
  • Communicate (written and verbal) and explain to customers the answers to questions in a clear, concise manner


  • High School Diploma required; Associates Degree or technical certification in an IS/IT related field or relevant work experience preferred
  • Experience providing technical support and working with the Internet
  • Proficiency with Microsoft applications including Word, Excel, Outlook
  • Ability to quickly learn internal applications, troubleshoot and understand Web enhancements
  • Excellent oral and written communication skills and the ability to explain answer to questions in a clear, concise manner
  • Problem solving skills and the ability to work collaboratively with other departments to resolve issues
  • Ability to adapt in a fast-paced environment and make independent decisions quickly
  • Ability to work Monday - Friday, 11:30AM - 8PM Eastern

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Posted: 2020-09-04 Expires: 2020-10-03
Sponsored by:
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Sponsored by:
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Client Account Support Analyst - Express Scripts

Fairfield, OH 45014

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