25 days old

Client Service Manager, Institutional Trust - Not for Profit Division

Northern Trust
Chicago, IL 60602
  • Job Code

Client Service Manager, Institutional Trust - Not for Profit Division


Responsible for the administrative and relationship needs of Northern Trust's Institutional Trust & Custody clients. These clients are public/government entities, unions, hospitals, foundations/endowments and universities. Day to day duties include overseeing client's pension, 401k, corporate and other pools of assets. Maintains and develops client relationships exploring opportunities to provide additional products or services. Respond to client inquiries and other inquiries originated by internal Northern Trust groups.


*Cultivate strong working relationships with client contacts. Demonstrate ability to add value by anticipating possible solutions and partnering with client and internal partners to implement.

*Work with internal parties throughout the bank to facilitate implementation of solutions to client needs. Research and resolve all excess cash and overdrawn cash balances in client accounts. This is for US and non US currencies.

*Coordinate quarterly service team meetings, include all key service team members, produce and communicate agenda, and document meeting minutes.

*Document services provided, specialized procedures, and on-going written communication with clients in managing daily activity. Ensure documents such as account schematics and Service Level Descriptions are maintained and updated quarterly.

*Travel to client locations with RM / CE on a selected basis where revenue, new business opportunities, and / or servicing require a call.

*Develop an understanding of client fee billing and profitability.

*Develop and understanding of client's business, objectives, goals, and market challenges to ensure they are compatible with the bank's market strategy.


Knowledge of Trust / Custody industry, employee benefits, asset management and / or understanding of client industries, usually acquired through work experience, is required to manage client relationships and consult on client needs. Must have passion for client servicing along with proven leadership, negotiation and organization skills. Knowledge of applicable industry laws and regulations, usually acquired though prior work experience. Additionally, knowledge of the securities industry / operations and accounting / financial reporting, usually acquired though formal education or experience, is required in order to successfully service clients.

About Northern Trust: Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience and nearly 20,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Working with Us: As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve! We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why Forbes ranked us the top employer for Diversity in 2018. We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and ethical companies. Build your career with us and apply today.

Additional Information

Posted: 2021-03-26 Expires: 2021-04-24
Sponsored by:
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Client Service Manager, Institutional Trust - Not for Profit Division

Northern Trust
Chicago, IL 60602

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