9 days old

Client Support Specialist

First Pacific Corporation
Salem, OR 97302
  • Job Code
As a result of its steady growth, Harris First Pacific, is seeking a Client Support Specialist to join our team!
Are you a great probelm solver?
Do you have proven effective communication skills?
As the Customer Support Specialist you will field inbound phone requests via the dedicated Support Lines. You will use your problem solving abilities and take all appropriate action to process and resolve clients issue in a timely manner.
This role serves as a primary point of contact for customer issue resolution and acts as the liaison between other FPC departments when coordinating resources and solutions for offices.
What your impact will be:
Customer Interaction/Support 65%
  • Responsible for knowing customer base and basic information regarding their account (agreement) and business needs
  • Responsible for creating CRM cases for all client interactions with the proper information and resolving them in a timely manner
  • Accountable for knowing internal escalation procedures between Support & Development
  • Responsible for knowing Annual Support Maintenance Guidelines and what is covered under Support
  • Responsible for keeping customer updated on the progress of open issues in a timely manner
  • Assist with internal process reviews and documentation development
  • Provide progress status on projects and communicate escalated client issues accordingly
  • Outbound reach to newly onboarded clients to ensure a smooth transition to FPC
  • Monitor client connectivity, reach client when needed
  • You will ensure all requests are opened, assigned (if needed) and closed within our Software.
Upgrades and Training 35%
  • Promote new software releases and provide remote training via MS Teams or equivalent to existing client base
  • Coordinate software upgrades
  • Responsible for maintaining a current product knowledge level
  • Assist with testing new versions and documentation development
  • Coordinate software upgrades and provide training sessions remotely
What we are looking for:
  • A minimum of 2 years experience in a similar position where you had to provide direct customer business support in a dental/medical setting
  • General knowledge dental practice management systems
  • Knowledge of revenue cycle management concepts and procedures including proper claims submission.
  • Outstanding customer service and organizational skills
  • Self-starter with ability to work well autonomously and in groups
  • Ability to multi-task (inbound/outbound client calls) and meet daily/project deadlines
What will make you stand out:
  • A creative and tenacious problem solver
  • Excel maintaining a cohesive team working environment
  • Has a proven ability to effectively train others
What we offer:
  • An attractive compensation package
  • A casual work environment
  • Full range of employee benefits 401(k), Health Insurance (medical, dental, vision, life, short and long-term disability, AD&D)
  • Paid Vacation
  • Various shifts available (currently open M-F 6:00 am 5:30 pm PST)
About Us:
Founded in 1961, First Pacific Corporation (FPC) is a recognized leader in the Dental Services Industry, providing financial and practice management solutions to dental practices for over 50 years. Our dental industry experience and expertise in patient billing, insurance claims management, and dental practice Consulting, enables our dental clients to focus on providing high quality services to their patients and growing their practice. FPC provides professional and cost-effective Revenue Cycle Services that improve the financial strength and efficiency of a dental practice. By utilizing our suite of financial and Revenue Cycle Services, and Insurance Claims Management, dentalprofessionals are able achieve their production, revenue, and profitability goals while focusing on dentistry and the care of their patients.The services provided by FPC along with its business expertise and financial strength create the foundation to build a thriving dental practice that enables the dental staff to focus on the specific activities that will grow their dental practice and enhance the patient experience.
This role may occasionally come into contact with Protected Health Information, Personal Identifiable Information or Privacy Records, and it is essential that all employees adhere to confidentiality requirements as outlined in the Employee Handbook and Harris Security and Privacy policies, as well as apply the concepts learned in the annual Security Awareness training.

Posted: 2021-01-06 Expires: 2021-02-04
Sponsored by:
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Sponsored by:
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Client Support Specialist

First Pacific Corporation
Salem, OR 97302

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