14 days old


Redstone Federal Credit Union
Huntsville, AL 35801
  • Job Code

Job Description Summary

Assembles, prepares and reviews critical closing documents for mortgage loans. Communicates with appropriate parties to ensure all loans close in accordance with Credit Union, investor and regulatory guidelines. Closes and funds various Mortgage loan products. Answers urgent calls regarding closing packages from multiple parties.

Job Description


  • Closes all closed-end mortgage loan transactions. Serves as the point of contact for the member and Closing agents.
  • Initiates outbound calls to closing agents to obtain, fees, and set the expectations for loan closings.. Help members via phone calls that require assistance during a mortgage closing meeting.
  • Reviews and approves the Closing Disclosure. Ensures all information is accurate, including but not limited to; fees, names, amounts, account conditions, seller concessions, taxes & payoffs. Reconciles Closing Disclosures with closing agents. Ensures proper compliance with TRID timelines for delivery of Closing Disclosure and rediscloses Closing Disclosure as necessary.
  • Completes system inputs to create mortgage loan documents. Ensures all wire requests are fully completed, accurate and given to Accounting prior to their cutoff. Confirms closing conditions were met.
  • Assesses members needs and concerns; provides consultative services to members regarding mortgage products and services.
  • Handles member complaints through phone calls, correspondence and follow-up; utilizes knowledge of Credit Union products and services to provide solutions to members concerns and problems; follows through to ensure member satisfaction.
  • Uses established procedures to carry out routine work duties. Seeks guidance from team members to resolve issues and to identify appropriate issues for escalation.
  • Interacts with other departments and vendors to research and resolve problems and provide requested information.

**This position has the ability to work remotely.**


  • One year prior mortgage industry experience required.
  • VA, FHA and USDA experience is preferred.
  • Prior financial industry experience considered.


The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Intermittent standing, sitting and walking.
  • Using hands repetitively to handle, feel or operate computers and other standard office equipment.
  • Reaching with hands and arms.
  • Intermittent lifting and carrying between 5 and 25 pounds.

Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.

We are proud to be a Drug-Free and Tobacco Free Workplace.

Posted: 2021-01-06 Expires: 2021-02-04
Sponsored by:
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Sponsored by:
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Redstone Federal Credit Union
Huntsville, AL 35801

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