18 days old

Cloud Support Specialist

יקנעם עילית, צפון 20692
  • Job Code

Careers that Change Lives

We're a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Be a part of a community of experts committed to ensuring quality, affordable healthcare worldwide.

Come strengthen your specialized skills and enhance your expertise. We'll support you with the training, mentorship, guidance, and networks you need to advance, and empower you to work in the way that's best for you.

Together, we can confront the challenges that will change the face of healthcare. Join us for a career that change lives.

A Day in the Life
we are looking for a Cloud support Specialist to join our technical support team. If you are passionate about health care and innovation, and you have a demonstrated ability to manage the cloud support for remote teams in multiple time-zones - we would like to meet you. This is a full-time position located in Northern Israel, Yokneam.

Who are we? Medtronic is a medical device company. Among our many innovative products is The PillCam system, an innovative solution that enables efficient visualization of the Gastrointestinal.

Feel free to read about our product here : https://www.pillcamcrohnscapsule.eu/product-overview.html

As part of your day to day you will be:

  • Developing, maintaining, supporting, and optimizing key functional areas, particularly in the support of cloud services according to defined SLA

  • Ensure processes and resources are aligned towards achieving committed SLAs and KPIs

  • Collaborate with the DevOps team to design requirements and build the monitoring systems

  • Schedule and direct activities to resolve cloud, and software problems in a timely and accurate fashion

  • Responsibility for Incident Management, Problem Management, Monitoring Response, and Reporting/Metrics

  • Build, develop, and lead the problem management process to ensure long-term cloud services performance and stability.

  • Provide guidance and assistance to network operations to maintain the availability and the performance of cloud services at the highest possible levels.

  • Drive a continuous improvement environment

    Must Have:

  • Broad and in-depth knowledge of working with Amazon AWS

  • Broad and in-depth knowledge of internet infrastructure technologies.

  • Experience with all aspects of networking including IP, TCP, VPNs, Routering and Firewalls.

  • Experience with Linux and Windows Operating systems.

  • Experience with service monitoring, user experience recording and SLA and KPI measurement and analysis.

  • Excellent written and oral communication skills in English.

  • Strong follow-through and initiative to stay with issues until they are resolved, along with discipline and tenacity to meet deadlines.

    Nice to have:

  • Demonstrated ability to manage remote teams in multiple time-zones

    About Medtronic
    Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
    We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.


    The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers.

    At Medtronic, you will find a diverse team of innovators who bring their unique backgrounds and their individual life experiences to work every day. We work hard to cultivate a workforce that reflects our patients and partners, we believe it's the only way to drive healthcare forward. We want to attract a diverse workforce, regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, veteran status, or any other characteristic protected by state or local law. Join us and bring the power of your point of view to our culture of collaboration and innovation. It is through strong diversity, inclusion and engagement that we can remain a leader in medical technology and solutions. And by embracing everything you have to offer -your unique perspectives, talents and contributions -we can live up to the promise of our Mission

    Additional Information

    • Posting Date: Nov 8, 2020
    • Travel: No

  • Posted: 2020-11-08 Expires: 2020-12-07
    Sponsored by:
    ADP Logo
    Sponsored by:
    Bank of America Logo

    Featured Jobs[ View All ]

    Featured Employers

    Before you go...

    Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

    Share this job:

    Cloud Support Specialist

    יקנעם עילית, צפון 20692

    Join us to start saving your Favorite Jobs!

    Sign In Create Account
    Powered ByCareerCast