7 days old

Cocktail Server (Citywide Openings)

Caesars Entertainment
Las Vegas, NV 89101
  • Job Code
    4794
**THIS IS A TALENT POOL, YOU WILL BE CONSIDERED FOR ALL PROPERTIES**

JOB SUMMARY:

The primary responsibility of the Beverage Server/Cocktails is to ensure complete customer satisfaction by serving and providing beverages to our guests to ensure an enjoyable stay.

ESSENTIAL JOB FUNCTIONS:

  • Greets and welcomes all guests in a pleasant and professional manner.
  • Provides timely cocktail service in a friendly and courteous manner.
  • Keeps assigned areas clean and empty of glasses and bottles.
  • Constantly looks for service opportunities.
  • Responds to and resolves guest complaints.
  • Answers guest questions and is knowledgeable about property events and attractions.
  • Performs all side work at assigned station, such as, stocking coffee, glasses, sugar, cream and coffee dispenser.
  • Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round
  • Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests
  • Maintains clean and stocked workstation
  • Handles money according to procedure
  • Monitors guest consumption of alcohol and intervenes as needed according to guidelines
  • Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos
  • Promotes casino events and programs
  • Works closely with Total Rewards Center to promote new card sign up programs.
  • Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
  • Provides personalized service and uses guest name
  • Resolves service problems according to guidelines
  • Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

QUALIFICATIONS:

  • Must be a minimum of 21 years of age or older.
  • One-year previous high volume cocktail experience.
  • Minimum of one-year customer service experience in a previous position, where the primary job duty is direct customer service, is required.
  • Must possess excellent customer service and communication skills.
  • Must be able to initiate and engage in conversation in a professional and friendly manner.
  • Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation.
  • Must be able to work any day of the week and scheduled shift.
  • Must be able to get along with co-workers and work as a team.
  • Must present a well-groomed appearance.
  • Work requires knowledge of tray service and cocktail ingredients.
  • Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

  • Requires standing and walking continuously with a tray up to 20lbs throughout the shift.
  • Must be able to lift and carry 20lbs.
  • Must be able to work in extreme heat during the summer months.
  • Must be able to stand for entire shift.
  • Must be able to access service area when picking up beverage orders.
  • Must be able to converse over the telephone in an environment with loud background noise.
  • Must be able to stoop, bend and reach.
  • Must have the manual dexterity required to write drink orders prepare drinks and garnishes and beverage orders.
  • Must be able to listen and respond to visual and aural cues.
  • Must be able to simultaneously handle the demands of many customers.

DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES ): NONE

**THIS IS A TALENT POOL, YOU WILL BE CONSIDERED FOR ALL PROPERTIES**





Posted: 2021-06-08 Expires: 2021-07-07
Sponsored by:
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Sponsored by:
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Cocktail Server (Citywide Openings)

Caesars Entertainment
Las Vegas, NV 89101

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