22 days old

Collections Specialist

West Coast University
Irvine, CA 92606
  • Job Code


Reporting to the Director, Default Management, the Default Management Specialist in a multi-faceted, multi-location academic and corporate setting, provides information and assistance to federal student loan borrowers for American Career College and West Coast University. Enhances student understanding of financial responsibilities, and rights and responsibilities of student loan borrowing. Ensures that all students have appropriate guidance to make informed loan repayment decisions. Acts as liaison between borrowers and loan services as appropriate to resolve loan repayment issues. Acts as liaison between borrowers and other school officials as appropriate (e.g. financial aid office, business office, etc.). Performs skip-tracing activities to locate non-responsive borrowers in repayment.

Knowledge & Experience:

  • Minimum two year of experience as a customer service representative or financial aid administrator required.

  • Experience with MS Office, popular social networking sites, and the internet.

Preferred Experience:

  • 2+ years experience as a financial aid administrator

  • 1+ years of collections experience

  • Experience with Skiptracing

  • Bilingual English/Spanish

Education & Licenses:

  • May not be in default on a federal student loan, or owe repayment of a federal grant.

  • Consent to audio and video record of conversations with student borrowers.

Posted: 2020-09-03 Expires: 2020-10-02
Sponsored by:
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Sponsored by:
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Collections Specialist

West Coast University
Irvine, CA 92606

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